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andypower21
Contributor I
Jun 3, 2022 6:09 PM UTC
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jun 9, 2022 12:17 PM UTC

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Gert_4
    Prominent Collaborator I
    Jun 5, 2022 7:33 PM UTC

    Does not work here. Problem started Thursday! The silence and inaction from Sonos is inexcusable. Anyone buying their products is out of their mind. I am returning my Sonos that I can. It’s pretty outrageous!


     

    Try shutting down the S2 app (but perhaps you are not useing the S2 app ?) and restarting the app again, I think you will be surprised when it starts up again, layout and soundwise

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    hsiegal
    Trending Lyricist I
    Jun 5, 2022 7:43 PM UTC

    Hi, not using S2 app. 

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    Gert_4
    Prominent Collaborator I
    Jun 5, 2022 7:54 PM UTC

    Hi, not using S2 app. 


     

    Ok this is then the problem, because the S2 app now works with a new Apple  layout and also streams / plays with an excellent sound quality.

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    Ken_Griffiths
    Ken_Griffiths
    Jun 5, 2022 7:55 PM UTC

    Hi, not using S2 app. 

    Your online account says you have a Play:5 (gen1) and a Play:3, why on earth would you return any products to Sonos, particularly as this is just an Apple issue anyway?…it’s their music service plugin and it will more-likely be down to Apple to fix this one. 

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      hsiegal
      Trending Lyricist I
      Jun 5, 2022 8:05 PM UTC

      This is 100% a Sonos issue. Sonos does not even have the decency to keep their customers informed, why would you give business to a company like that?

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        controlav
        controlav
        Lead Maestro
        Jun 5, 2022 8:17 PM UTC

        According to my app telemetry, the Apple SMAPI endpoint for Browse is return a http 500 error for a small percentage of customers. This is 100% Apple’s problem to fix, likely related to the new version they rolled recently which had much needed new features.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          controlav
          controlav
          Lead Maestro
          Jun 5, 2022 8:19 PM UTC

          This is 100% a Sonos issue. Sonos does not even have the decency to keep their customers informed, why would you give business to a company like that?

          Sonos’ only error is to not list Apple Music as having a problem on their status.sonos.com - not much more they can do other than that. The other ~80 supported services all seem fine (well except for Amazon which has been in a poor state for a while now).

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          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            hsiegal
            Trending Lyricist I
            Jun 5, 2022 8:28 PM UTC

            Sounds like a long wait before Sonos is anything but an expensive paper weight!

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              danielkea
              Enthusiast II
              Jun 5, 2022 8:34 PM UTC

              OK, I think I found a way to fix this.  Go into your STAR section (Recently played) and choose one of your apple playlists from there.  It played for me.  Then I went back into Music, chose Apple Music and it is all there again.  Hope it works for all of you!

              Does not work for me doing this

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                buzz
                buzz
                Grand Maestro
                Jun 5, 2022 9:16 PM UTC

                It has been my experience that Apple offers a beta period during which application developers can work with proposed Apple changes. While this is great, just prior to Apple releasing their “new improved”, Apple might make a late change, giving developers no notice or time to react, and this change might break the 3rd party App, Of course the Apple products will probably all work. This results in a clamor such as we are reading through here where the 3rd party is accused of being derelict, stupid, etc. In the public’s mindset, Apple never does anything wrong. 3rd parties waste a lot of time just keeping out from under Apple, rather than improving and developing their own unique products.

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