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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    129 replies

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    Sachagal
    Lyricist I
    June 5, 2022

    Any status update?  Is Apple or Sonos even communicating to fix this????

      Blabla-Bla
      Lyricist I
      June 5, 2022

      And same issue for me. Hope you guys are able to fix this issue soon. 
      have a nice day everyone.

        Marcel de Grijs
        Lyricist I
        June 5, 2022

        I have the same issue. Three or four days ago I noticed for the first time when I tried to play apple music directly from the sonos S2 app I get the message “unable to browse music”. I have tried reconnecting by reauthorizing acocunt, by removing account. By signing in and out of both apple music but all te no avail. Reading this thread makes me believe there is nothing I can do from my end to fix the issue. It is either with apple or sonos or both. Please consider this a bug that needs to be fixed soon.

          banff
          Lyricist I
          June 5, 2022

          same here...pleeeeeease get it sorted asap

            K Cronk
            Lyricist I
            June 5, 2022

            Add me to the list of frustrated users experiencing this same issue within the last several days.  Have tried communicating the problem to Sonos via support chat, email, and a feedback survey.  Hopefully they are addressing this and will resolve soon.

              nsd3
              Lyricist III
              June 5, 2022

              Same issue as well.  Have tried every recommendation I could find, but nothing works.  Tedious!

               

                peterflotz
                Lyricist I
                June 5, 2022

                Same for us, we have reauthorized, restarted, removed and reinstalled, all to no avail.  Started after the update to the app………..SONOS please patch this!

                  Mason G
                  Lyricist I
                  June 5, 2022

                  OK, I think I found a way to fix this.  Go into your STAR section (Recently played) and choose one of your apple playlists from there.  It played for me.  Then I went back into Music, chose Apple Music and it is all there again.  Hope it works for all of you!

                  Gert_4
                  Prominent Collaborator I
                  June 5, 2022

                  It works again,  I have only used the app for a few minutes, but the app now works like a dream, and I think the sound quality has also been given a big boost.

                  I was considering terminating my Appel Music, but I will now wait and see.

                   

                  hsiegal
                  Trending Lyricist I
                  June 5, 2022

                  Does not work here. Problem started Thursday! The silence and inaction from Sonos is inexcusable. Anyone buying their products is out of their mind. I am returning my Sonos that I can. It’s pretty outrageous!

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