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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    129 replies

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    Manc
    Contributor I
    June 4, 2022

    SONOS PLEASE SORT OUT ASAP!!! 😭😤

      Shopsuey
      Lyricist I
      June 4, 2022

      Yes this is impacting us as well.  I’ve done all the same steps.  How can I connect Sonos to my Apple Music account?  

        fweil
        Lyricist II
        June 4, 2022

        Same issue, started June 2nd. But although I can’t browse Apple Music on any of my Sonos devices, I can search Apple Music and play songs from Apple Music. Just cannot browse. Contacted Sonos Support as well and nothing helped (reauth, removing and adding service, restarting sonos speakers, restarting modem/router). May be related to the most recent Sonos app updates.

          danielkea
          Enthusiast II
          June 4, 2022

          I wonder if it’s related to the Apple Music updated interface for Sonos. It seems some are fine and some are not. I wonder if it’s Apple Music family accounts that are affected? 

            kevinhegde
            Lyricist I
            June 4, 2022

            Same issue here. Works fine on mine but my wife gets “unable to browse music” when going into Apple Music. She can access my Apple Music playlists without issue on her phone through the Sonos app. @Sonos please fix quickly!

              wags256
              Lyricist I
              June 4, 2022

              Same issue. Ugh. So frustrated. Paid way too much money for our Sonos System to have it stop working with Apple….

                Airgetlam
                Airgetlam
                June 4, 2022

                Since Apple are the ones who have changed the servers that they have told Sonos to point to, perhaps sending Apple a note would be more appropriate? To my knowledge, there has been no change on the Sonos side of that equation. 

                Bruce
                  User366272
                  Avid Contributor I
                  June 4, 2022

                  Same issue, just gave up and canceled my apple account and started using spotify for the short term. Don’t know who’s fault it is, Apple or Sonos but I’m not buying anything else from sonos again either, so glad I have mostly AMPs driving speakers which makes it easier for me to dump the sonos hardware.  Something this basic should not be this broken.

                  Just beware that if you are just using Spotify as a stop gap that Apple won’t keep hold of your library for you after a certain time. I don’t know what time that is but I used Spotify for 18 months and then had to start fresh with an empty library when I switched back again.

                  My Spotify account that had been dormant for years still had my library when I decided to use it again.

                    jmg26
                    Lyricist I
                    June 4, 2022

                    Same issue affects all my devices. Sonos will access Apple music via favorites button which then shows  playlists among favorites, which gives a backdoor to some of my music, but Sonos won’t communicate directly with Apple music library through the “magnifying glass” general search button.  

                      Puanpone
                      Lyricist I
                      June 4, 2022

                      Same problem here. Although I am able to access my Apple Music songs & playlists through the “my sonos” tab

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