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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

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    hstephanou
    Lyricist I
    June 4, 2022

    same here --Unable to browse music ---just does not work… where is Sonos Support…???????

      danielkea
      Enthusiast II
      June 4, 2022

      Exactly the same here. Using Sonos family and the other two accounts work fine. I thought it might be the account to set up a whole new one and still the same issue. I have reset my WiFi, reset the Sonos system, removed the account and re added. Reauthorised and still nothing. Glad to know it’s not just me! I spoke to Sonos support and they said it was all showing connected ok. They asked me to do the above which I did and still nothing! 

        danielkea
        Enthusiast II
        June 4, 2022

        Sorry just to add voice control and search works ok. When I load content using voice it will play and then the history in the app does not show the album artwork and just the stock image. 

          chriso205
          Lyricist II
          June 4, 2022

          Same issue here. After going through all the same above troubleshooting steps myself I called Sonos support on Thursday and they said they’re aware there is something going on, and they were not able to solve the same issue for anyone else. The status page shows no issue with Apple Music which is making me wonder if anyone is actually working on fixing it...

            ssjken
            Trending Lyricist I
            June 4, 2022

            Hello all! I’ve had an issue of not being able to look at my Apple library for 2 weeks. This new issue “unable to browse” for the last 3 days.

            I spoke to Sonos support on the phone twice - no resolution. He said that it’s a common issue and Sonos is currently trying to work with Apple for a resolution…. Not sure if that was true or not. He had no other information or an ETA.

            I also spoke to Apple they made sure nothing was wrong with my account. 

              BSD Kurt
              Lyricist III
              June 4, 2022

              I’m also having the same issue here with Apple Music “unable to browse”. Sonos support, get to work!

                RealityCheck
                Lyricist I
                June 4, 2022

                Same issue 😏

                  Daltavist
                  Lyricist I
                  June 4, 2022

                  Same issue, just gave up and canceled my apple account and started using spotify for the short term. Don’t know who’s fault it is, Apple or Sonos but I’m not buying anything else from sonos again either, so glad I have mostly AMPs driving speakers which makes it easier for me to dump the sonos hardware.  Something this basic should not be this broken.

                    Manc
                    Contributor I
                    June 4, 2022

                    Hi All.

                     

                    Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

                     

                    Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

                     

                    I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

                    Like wise was working fine the other day, i have tried everything, from rebooting, to uninstalling to almost throwing my phone!! :(  you can search and find artist or albums & still play but it just seems to be affecting your own collections or playlists etc!! so frustrating and i cant see anyone acknowledging the issue from either sonos or itunes!! 

                      lhm501
                      Lyricist I
                      June 4, 2022

                      same issue here,  I have rebooted, reauthorized,  all to no avail.  Sonos get on this now!!  

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