Apple Music - Speakers Stop Playing Music, But App Shows Music Still Playing

I created a playlist on Amazon Music and it still cuts out. Another issue with Amazon Music is regardless of the size of your playlist it will only play the first 100 songs. This whole thing just drives me crazy. I keep having to add and remove speakers now but that is almost a full time job.

Not sure where you guys are but hello from France.

We use free.fr as our internet supplier which is complicated by sometimes running a VPN but never for the Sonos speakers which have a dedicated direct connection to the internet through the main router.

All speakers are wireless.  One SL and One in kitchen.  Same in bedroom.  Also in lounge but here they act as surround sound speakers for the Arc and Sub.  This has definitely started since the latest update that Patrick Spence has not stopped apologising for!

Just as you describe, the system simply stops playing through the speakers.  The connection to App;e is still there as it shows that music is playing and it moves from one track to the next but nothing I do can get the sound back.  Speakers are also disappearing off the system list in a random fashion then reappear without any intervention from me.  I suspect their software development team have not properly logged their previous development so have no idea if a tweak here or there will affect anything else in the system or perhaps they have just not properly tested the system before release.

Come on Sonos, you scan these forums so give us a reason and a timeline for a solution please.  Or take all my speakers back and refund me.  if you cannot get them to work with Apple you should say so to inform apple users not to buy your products.  I am paying a monthly subscription for a service I cannot use on your system that cost me a fortune and I, along with many others, would like to have it sorted out please.

Everyone that has a similar problem, please send an email to Patrick Spence.  No idea if he actually reads them but his team do follow them up and the more that raise it the more likely to get a solution.

Sorry I cannot offer any solutions and apologies if it seems like a rant but it is intended to try together Sonos to do something for its customers.

Geoff

I’m not sure I would trouble shoot anymore. We have this problem playing Apple Music in Sonos app through Google Mesh WiFi to a single source Sonos Amp connected to analog speakers. This is the most basic setup I can imagine. Music just randomly mutes, but still displays playing in app.

We never encountered this problem before the new Sonos app update.

The workaround currently is to select another music source (e.g. Sonos Radio) then switch back. That usually clears it for quite a while, but it will occur again eventually.

The problem is in the Sonos app somewhere, and will hopefully be addressed in the future.

Just circling back on my post from 3 months ago. As others have noted, this issue is still persisting and it seems to be related to the new app update. I continue to workaround this issue with one of the following hacks (since my music service of choice is Apple Music):

• Stream only to an older generation speaker (in my case a gen1 Play1)
• Using the Sonos app, start playing music to a gen1 Play1 and then group to a newer speaker (Play 5, Amp gen2, Beam, etc) and lower volume on Play1 to zero.
• Airplay from my phone to a speaker that supports airplay - it seems that it’s the newer generation speakers that this issue occurs with.

I have no idea why “anchoring” my newer speaker(s) to the very old Play1 fixes this issue, but that seems to be the only way to prevent it at this point. Not ideal as it just adds more clicks and it certainly is not family friendly…

I am having the exact same problem. So frustrating. Everything worked fine prior to the new firmware and app. I have to use airplay. I have wasted so much time trying to get my system working. It is not a wifi issue because I have unplugged all my speakers but for one which was directly connected to my router and the music still stopped. All this because Sonos wants to collect and sell our information. Hot garbage. 

Same issue here. Can play for quite awhile then no sound even though the app shows the track or station is still going. Trouble seems to have started with app update. I can AirPlay to the speakers fine. I find if I switch to AirPlay and go back to Sonos it’s working again … until it isn’t.

Another update (and this time I am cautiously optimistic)...I finally broke down and did a factory reset on my Play5 and it appears to have resolved this issue, as the music has been playing for several hours without problems (it would usually stop after about 5 minutes in most of my trials). In my troubleshooting steps I posted above that was the one step I had not taken.

I am going to keep the stream on and will report back later this weekend.

Welp, that didn’t work...just had the issue. It seemed to kick in shortly after I started a different stream on another speaker. Back to the drawing board.

Bummer. ;( Still happening to me as well. I have not factory reset so was eagerly awaiting if that worked for you. 

I did some more testing this weekend, and I am coming to this same conclusion (above). I streamed Amazon Music from Friday afternoon until this morning without this issue occurring. The problem is there is no way to turn off Apple Music lossless to test this out. I came across a number of reddit posts and posts on this site asking how to turn it off. So, I am wondering if the lossless issue has been occurring for a little longer than this being am issue introduced with the new app update. Regardless, I think I am at an impasse in terms of being able to debug any further. I hate to say it, but looks like I will just keep using my hacks until Sonos finally fixes this.