Apple Music - Speakers Stop Playing Music, But App Shows Music Still Playing

A quick update on this. I spoke with Sonos chat again today and one thing they had me do was look at my network. Specifically this article: https://support.sonos.com/en-us/article/recommended-eero-network-configuration-for-sonos since I am on an Eero network. 

As it turned out I had one speaker plugged into one switch and another plug into a different switch. Per the article above this can cause issues. I unplugged both speakers and am currently running the whole system with better results.

So far so good...

Update. Spoke too soon. It just waited much longer than it ever had to break. So, no go with a fix. Will reach back out to Sonos with my diagnostic info.

Following thread. Same issue running on eero 6+. I have been getting longer play time as you mentioned in your most recent reply. Can start and play an album or station via Apple music on the Sonos app, will play through all Sonos speakers (9 speakers) for ½ hour or sometimes longer and then suddenly  sound drops from all speakers or in some cases one speaker randomly remains playing. But it appears all speakers are still playing within app despite no sound. Edit: I should mention on my eero I am running in an all wireless set up. No speakers connected via ethernet cable to eero.

Thanks for responding. Bummer this is happening to us…

I ran a test and plugged my Play5 back in to the switch that’s connected to my main Eero. Experienced the drop out within the first 5 mins. So, I’m back to a full wireless solution. Drop outs seem to be less frequent with this, but still occurring. My setup had been working fine for a couple of years with this setup until the last week-ish.

It looks like Eero’s was last update was on 5/15. So, it seems something in the latest Sonos update broke something. I will keep after them as best I can.

Yes it’s definitely a frustrating process troubleshooting. I was looking at my eero app and trying to compare connectivity/ channels or anything else that might seem off. Aside from many of the issues that have all reared their head since the May Sonos app update which is when this started for me. Noting I do not have an Ethernet cable connected to any Sonos speaker. All on WiFi connection. Eero somehow grouped the connection type on 3 speakers to connection type ‘Sonos’ while the others are all WiFi. Not sure if is related to this issue we are both having but usually all speakers are showing WiFi on eero. Unfortunately I can’t confirm if this occurred after a Sonos firmware update or app update from Sonos or eero. 

Last night I tested pairing the Play5 and Move2 (both experiencing consistent issues) with an old Play1. The Play5 and Move2 are connected to the Eero in my office and the Play1 is connected a different Eero, All speakers played all night without issue. So strange, as I tested earlier in the night with just the Play5 and Move2 grouped together it dropped out almost right away. It’s almost as if the older speaker forces Sonos the newer speakers to steam Apple Music in a different way…

I don’t think it’s eero  related as it’s happening to me as well since the updates. And I’m not using eero. 

Thanks for confirming this. I appear to have 2 workarounds for this (neither are ideal):

• Group my gen1 Sonos1 with whatever speaker I am playing Apple Music on. No idea why, but this anchoring seems to avoid the drop outs. I have been able to play music for multiple days with this option.
• Use airplay instead of the Sonos app. This isn’t a great option as it is a pretty big battery suck on my phone.

I seemed to have exhausted Chat support as they keep telling me to call the 800 number when I reference my case number. The phone line hasn’t had a wait time under 60 mins when I have called. I don’t have that kind of time right now. Will keep trying to call though.

I have been dealing with this issue for a very long time. I have added a dedicated 2.5 WiFi just for my Sonos, I have purchased a new iPad as suggested, I have run diagnostics, spent hours on the phone, changed WiFi channels, moved speakers, changed streaming services and it continues to happen. It is so frustrating because every day it is another battle. I have 5 speakers and invested a fair amount of money into this system and I just can’t get it to work right.

Same here, to be honest the amount of issues I am running into is getting annoying. This used to work for me when still using Spotify. Since switching to apple music this issue occurred  along with the fact that google assistant can not be used with apple music on sonos either.

Switching to Alexa just opened a different can of worms as it seems to just pick its own streaming service sometimes showing alexa music in sonos and sometimes apple music.

Siri is not even an option anymore for years and the sonos assistant will not let me integrate my home automations and services.

All convenience and ease of use seams to be gone once you try to use apple services on sonos directly.

Sorry for my rant, circling back to the actual issue I found some other issue in regards to streaming music via apple music to sonos mentioning potential trouble with lossless audio in regards to data size. Maybe this or maybe the container files are being buggy when using the api? Anyone aware of this being an issue with Tidal or Amazon as I believe they make use of lossless audio as well.