Apple Music - Speakers Stop Playing Music, But App Shows Music Still Playing

Also had to do a complete factory reset of my entire setup (for other annoying reasons) and the issue is still there like before. After at most 1 or 2 songs, a song will skip in the middle of playing and then the next song will be shown as playing but not audio coming through the speakers anymore. After that even selecting a new song or playlist will be silent. I am using Apple Music.

For some reason AirPlay is working fine, but since AirPlay on Sonos has much worse audio quality (like easily noticable), I basically have my entire Sonos setup downgraded because some greedy C-suits pushed their engineers to generate shareholder value faster. Years of customer trust annihilated because someone doesn’t understand the Dunning Kruger effect and thought the experts in the team could be ignored. I wish I could just return all my speakers and just get some HomePods instead.

Also the fact that Sonos tried to blame people’s Wifi when all of the sudden everybody started having those issues is embarrassing.

Hey so I called Sonos finally and they seem to be aware of it and have investigations and bug tickets open. I would recommend everyone to reach out to them and also make them aware this being an issue so the priority can go up for this matter.

I did the same thing last week, and had a similar experience. I asked a ticket number so it would be easier for me to check on the status, but they wouldn’t go that far. So, it seems like it’s at least acknowledged as a bug...

From Japan. I was having trouble connecting to the support center at all. I couldn't find anyone complaining about similar symptoms on X (Twitter) or blogs in Japanese, but I found this forum and was relieved to know that there are people in the world suffering from similar symptoms.
I have two Sonos Five in stereo and two Sonos One SL, but they have not worked properly for months when streaming on Apple Music. After a few minutes to a few dozen minutes of music playback, the music suddenly stops, but the app recognizes that it is still playing. Air Play works fine for now.
Thank you Macollin1 for updating the information as needed. From what I've read on this forum, it seems that officials are already aware of this problem, but I sincerely hope that they will take a more urgent approach to the problem.

+1 this is the most annoying thing ever. Used to play correctly. Now I have ripped all my wires, plug and unplug the whole house and bought new routers. Glad to see I’m not alone on this crazy chase for a solution 

Just adding to the thread having the same problem since the app update.  We have spent 10+ hours on the phone with Sonos support and engineering and were told today that all that could be done is more troubleshooting calls (and time).  Hugely disappointing especially given $$ investment on the equipment - we used to listen to music constantly and now hardly ever do because of the stop/start issues (and sometimes one speaker playing the same feed seconds behind another speaker in the same room).  

An update on my end…

After upgrading to firmware 16.4.2 on all of my speakers on Friday, Apple Music has been behaving. I started a stream around noon on Friday and as of Sunday at 9am it hasn’t stopped. I am cautiously optimistic about this latest update. Hopefully others are experiencing similar results. 

I’m having this same problem.

It doesn’t seem to matter whether it’s Apple Music or any other service. Once the audio stops, it doesn’t matter which I choose. The app shows it’s playing, but there is no sound.

This is on top of the myriad other issues I’ve had with the app ever since the update, and the back and forth with support that has resulted in no fixes so far.

It’s pretty unforgivable that there are so many issues with basic functionality on a system as expensive as Sonos is.

Same darn issue. It used to work fine and then these idiots managed to break the functionality of one of the most ubiquitous music platforms. I am so angry. The entire management team and Board should be forced to leave. The only reason I went with Sonos was because it was hassle free, easy to use, and just worked.  Now, it’s a major PIA.  Apple needs to lunch competing video capable speakers so I can ditch Sonos.

Streaming music has it’s own inherit issues which most relate back to server source, network stability and interference. Sonos generally publishes when there is an outage with a particular service. Click the link below:

https://status.sonos.com