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Kitos
Contributor I
January 27, 2020
Answered

Apple Music search issue

Hi all,
 

I noticed that Apple Music playlists could not be found through the iOS app search. Artists, albums and all other search categories work fine. The playlist search worked well a week or so ago. 
 

Have you faced the same issue? Any tips?
 

Cheers,
K

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Jeff S
Jeff SAnswer
Retired Sonos Staff
February 7, 2020

Hi everyone, it looks like this issue should now be fixed, but if you’re still having troubles send a diagnostic report and reply with the number, I’ll take a look for you.

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17 replies

Duddsy
Contributor I
January 27, 2020

Hi Kitos,

I think that I’m having the same issue also. When I use the playlist search function within the Sonos app I’m no longer getting the results that I used to. Specifically it seems like all of the Apple curated playlists (ie essentials, next steps, etc) are missing. There are however, playlists from what looks to be other Apple Music users.

Is this your experience?

Cheers,

Duddsy

KitosAuthor
Contributor I
January 27, 2020

Hi Duddsy,

 

Yep, same here, only Apple original playlists are affected. 

    magown
    Contributor I
    January 27, 2020

    Same here.

    El_Fer
    Lyricist I
    January 28, 2020

    I am having the same issue. Starting this past weekend, maybe. 

    Jeff S
    Jeff S
    Retired Sonos Staff
    January 28, 2020

    Hi folks,

     

    We’re currently investigating this issue. I’ll update this thread when we have more to share. In the meantime, you can use the Apple Music app to find the curated playlist, then add it to “My Music” and it should show up in Sonos under My Music > Playlists > Apple Playlists.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      drdmac
      Contributor I
      January 28, 2020

      same issue, started on he weekend , can’t see any  of the essentials playlists or next steps. can find them in apple music search outside of the SONOS app , 

        Airgetlam
        Airgetlam
        January 28, 2020

        Note the post directly before yours. 

        Bruce
          Jeff S
          Jeff SAnswer
          Retired Sonos Staff
          February 7, 2020

          Hi everyone, it looks like this issue should now be fixed, but if you’re still having troubles send a diagnostic report and reply with the number, I’ll take a look for you.

          Help others find useful content by clicking the like button and selecting the best answer to your question.
            jgross
            Contributor I
            March 4, 2020

            We're still seeing this behavior. I've submitted a diagnostic. Confirmation number 942135886. Thank you. 

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