Skip to main content
jakudo
Enthusiast I
April 13, 2023

Apple Music Radios stop playing

  • April 13, 2023
  • 49 replies
  • 1919 views

Hi,

 

after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.

I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.

Does somebody else have/had the same problem?

I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).

Any idea?

 

Thanks,

Jakub

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Pinned Reply By Corry P

    Hi @jakudo et al

    We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

    49 replies

    Show previous replies
    jakudoAuthor
    Enthusiast I
    May 4, 2023

    I called there many times, however, they seems to not care.

      NKR
      Lyricist I
      May 11, 2023

      Same problem here since 15.2, persists in 15.3. Sonos support was worse than useless, repeatedly would try and troubleshoot my wifi despite receiving diagnostics and me telling them that all 5 of my devices are wired. At one point they asked me to change my DNS to googles dns but provided IP addresses instead belonging to NordVPN. Super bad support experience.

       

      Unfortunately alarm-based Apple Music was the primary use case for my devices so I’ve begun replacing them with HomePods. Say what you will about Apple but they at least support their devices…

        Corry P
        Corry P
        Sonos Staff
        May 11, 2023

        Hi @jakudo et al

        We are investigating this issue but do not have an estimation as to when it will be resolved.

        In the meantime, you can cease troubleshooting efforts - they are unlikely to help.

        You should, however, be able to play your Apple Radio channels on Sonos via AirPlay, Bluetooth or Line-In in the meantime.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          jakudoAuthor
          Enthusiast I
          May 14, 2023

          Hi @jakudo et al

          We are investigating this issue but do not have an estimation as to when it will be resolved.

          In the meantime, you can cease troubleshooting efforts - they are unlikely to help.

          You should, however, be able to play your Apple Radio channels on Sonos via AirPlay, Bluetooth or Line-In in the meantime.

          I hope this helps.

          Hi @Corry P 

           

          yes, that’s what I do now, however, it’s not that comfortable. Hopefully, this issue will be fixed soon.

           

          Thanks.

          Gannonr
          Lyricist I
          May 16, 2023

          Has this issue been resolved at all…it’s very frustrating.

          jakudoAuthor
          Enthusiast I
          May 24, 2023

          Hi @Corry P,

           

          any update on this issue? There has been an update yesterday, which didn’t fix this problem. Any info?

           

          Thanks,

          Jakub

          Corry P
          Corry P
          Sonos Staff
          May 24, 2023

          Hi @jakudo 

          I have no further information at present.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Thomas Hussak
          Contributor I
          May 29, 2023

          Same issue here i have Apple Music country as radio station, and every once in a while Sonos will loose the connection to the station and I have to start it manually again extremely annoying where I have a motion sensor to start my music

           

          Credgett
          Contributor I
          June 1, 2023

          Have been seeing this issue for a few months now. Glad they’re aware, but frustrated they don’t seem to have a solution yet. 
           

          I use Apple Music 1 as an alarm, so while the Airplay workaround is nice to know, it’s won’t work for my Play1 and just my One SL (which isn’t my main alarm speaker). 

            dieg00
            Lyricist III
            June 9, 2023

            Hi all,

             

            Today I called customer service again. 
             

            try this: play this Apple Music radio 1 episode from you Sonos app: LINK  (NOT with Airplay  just look for the episode in your native Sonos’ app)  
            You will found out that after 15-16 seconds it will stop all and this is exactly the example we must show to Sonos support. I might have an idea of what could be the issue but I will let them find it out  

             I have shared it already to them and the answer was “we have no clue what’s going on”. 
             

            Have a try and post your results here!

             

            Show more replies
            Terms & ConditionsAccessibility statement