Enthusiast I

Apple Music Radios stop playing

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Hi,

after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.

I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.

Does somebody else have/had the same problem?

I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).

Any idea?

Thanks,

Jakub

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Pinned Reply By Corry P

Hi @jakudo et al

We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

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dieg00

Lyricist III

Called the support. They are useless and provide senseless solutions.

I.e.: they want me to activate wifi in the speakers even if they are wired.

Hopefully we can get a fix soon because it is clearly not a WiFi problem.

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jakudoAuthor

Enthusiast I

Yes, exactly. They tried to find the problem everywhere else but their speakers :-/

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Alex.L

Lyricist III

Also been noticing this, even when I play from Alexa. The audio sometimes becomes really strange and then drops out. The speaker stays on the app, and simply asking Alexa once more to play the station will bring it back. For sure this was never an issue before, and something has totally happened since the last update

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Previously a DJ & Radio Presenter. iOS & Android developer in my spare time. Setup: Move, Archer AX1500 with Raspberry Pi as DNS with AdGuardHome

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jstory

Lyricist III

@jakudo ...I am having the exact problem you originally stated. I for weeks have tried all the same troubleshooting steps and even called into Sonos support (they were no help). I can confirm that all your findings and conclusions while troubleshooting are 100% correct.

Hopefully they (Sonos) comes out with some guidance on helping us solve this very annoying problem!

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dieg00

Lyricist III

Today I called again customer service.
after many tests, they conclude that not much left to do so, they have derive this to the engineers. and, the potential solution will come within a new update.

I’ve also mentioned that we have this topic open. Therefore, if some of you calls customer service, try to comment the operator about this thread.

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jstory

Lyricist III

@dieg00 ...thank you! Very much appreciated!

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jakudoAuthor

Enthusiast I

Good to know. Hopefully, they will fix it soon...

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Gannonr

Lyricist I

I am having the exact same issue. So frustrating I have stopped listening to Apple Music radio. This only recently started to happen. It seems to stop after a song has played as if it is recognising it as playing one song rather than continuous radio.

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