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jakudo
Enthusiast I
April 13, 2023

Apple Music Radios stop playing

  • April 13, 2023
  • 49 replies
  • 1919 views

Hi,

 

after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.

I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.

Does somebody else have/had the same problem?

I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).

Any idea?

 

Thanks,

Jakub

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    Pinned Reply By Corry P

    Hi @jakudo et al

    We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

    49 replies

    Show previous replies
    jakudoAuthor
    Enthusiast I
    April 17, 2023

    just a short follow up - here is a screen recording of the Sonos app to see what happens when it drops out the music.

     

    I’ve contacted Sonos again to see what is going on.

      neunelf_
      Lyricist I
      April 17, 2023

      I have the exact same issue with Apple Music Hits. Also if I had two rooms grouped while playing, it will ungroup them…

      jakudoAuthor
      Enthusiast I
      April 17, 2023

      yes, that’s the same issue. Perhaps try to call their support and tell them that you also have the very same issue.

      dieg00
      Lyricist III
      April 24, 2023

      Same issue here. 
      i thought it was the WIFI but also happens with the wired speakers. 

      With the paired stereo speakers, I know when it is about to drop because it stops in one speaker first and later the next one; once happened that music kept playing in just one speaker for long time  

      It randomly stops every X time. Sometimes can be playing for hours and sometimes stops every 5-10’. 

      Before I was playing the radio the whole day without interruptions. 
       

      it is very annoying. 

        jakudoAuthor
        Enthusiast I
        April 24, 2023

        Yes, exactly. First I thought that it is on Apple Music hits, however, today I played Apple Music 1 and Apple Music Country and it happened also with those stations.

        Apple Music Hits drops out the music within few minutes (about 1-30 min today)

        Apple Music 1 and Appel Music Country is much better - it keeps playing for about 2 hours and then it drops out.

        I didn’t have any issue with that until update to Sonos 15.2.

         

        Sonos Support told me to call Apple that it is their problem, and Apple told me that it is Sonos problem :D

         

        If you can, try to call Sonos Support and tell them that you have the very same issue. Perhaps it might force them to investigate it...

          steve82
          Lyricist I
          April 24, 2023

          I have recently started having this problem.  A temporary work around is to airplay the radio station.  I also think that the airplay work around demonstrates this is in Sonos’ court to address.

            jakudoAuthor
            Enthusiast I
            April 24, 2023

            Yes, Airplay is a work around. Hopefully, they will fix that soon. I like to play it directly from Sonos :)

            dieg00
            Lyricist III
            April 24, 2023

            C’mon Sonos… guys this is really annoying. 

            dieg00
            Lyricist III
            April 24, 2023

            Diagnostic 194780872 sent. 

            Airgetlam
            Airgetlam
            April 25, 2023

            Usually, after sending a diagnostic, you would call Sonos Support directly to discuss it. The only Sonos folks here in this community forum are moderators, Sonos Support doesn’t hang out here. 

            Bruce
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