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jakudo
Enthusiast I
April 13, 2023

Apple Music Radios stop playing

  • April 13, 2023
  • 49 replies
  • 1919 views

Hi,

 

after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.

I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.

Does somebody else have/had the same problem?

I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).

Any idea?

 

Thanks,

Jakub

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    Pinned Reply By Corry P

    Hi @jakudo et al

    We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

    49 replies

    Show previous replies
    jakudoAuthor
    Enthusiast I
    June 11, 2023

    @dieg00 I’ve called them several times, submitted about 10 diagnostic files with no result. They don’t know wha the problem is. 

     

    @Corry P Hi, is there any update on this issue? THe Apple Music Radio is really unusable right now. AirPlay is good workaround, but now all the time. Thanks

    Corry P
    Corry P
    Sonos Staff
    June 12, 2023

    Sorry @jakudo 

    No update on this as of yet

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    dieg00
    Lyricist III
    June 12, 2023

    @Corry P , can you provide to the developers/support team the example I put three messages above?

     

    With it, they should found the root cause. 
     

     

    thank you. 

      ALCjr
      Lyricist I
      June 19, 2023

      thought sonos and apple were “partners” but sonos unable to stream apple radio…  disappointing.  spent thousands of dollars on sonos equipment and cant listen to apple live radio.  very sad.  been frustrated by this for months now.  

       

      Hello Sonos,

      When do we think we will have a resolution???

       

        jakudoAuthor
        Enthusiast I
        June 22, 2023

        Hi all, so after the update yesterday, it seems it works again :)

         

          jstory
          Lyricist III
          June 22, 2023

          Hi all, so after the update yesterday, it seems it works again :)

           

          I noticed the same thing. After the Sonos update yesterday on 6/21.  Version: 15.5 Build 73042060 …. I was able to play Apple Music Live all day without it dropping out. I will test again today and report back. 

            jstory
            Lyricist III
            June 22, 2023

            Hi all, so after the update yesterday, it seems it works again :)

             

            I noticed the same thing. After the Sonos update yesterday on 6/21.  Version: 15.5 Build 73042060 …. I was able to play Apple Music Live all day without it dropping out. I will test again today and report back. 

            Just a quick update….been playing Apple Music Hits - Live all day with no problems or dropping. :-)

              dieg00
              Lyricist III
              June 23, 2023

              It took a while but it SEEMS to be working 🥹

               

               

                Corry P
                Corry PPinned
                Sonos Staff
                July 3, 2023

                Hi @jakudo et al

                We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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