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jakudo
Enthusiast I
Apr 13, 2023 2:51 PM UTC

Apple Music Radios stop playing

Hi,

 

after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.

I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.

Does somebody else have/had the same problem?

I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).

Any idea?

 

Thanks,

Jakub

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    Pinned Reply By Corry P

    Hi @jakudo et al

    We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

    View in thread

    49 replies

    Show previous replies
    jakudoAuthor
    Enthusiast I
    Jun 11, 2023 3:23 AM UTC

    @dieg00 I’ve called them several times, submitted about 10 diagnostic files with no result. They don’t know wha the problem is. 

     

    @Corry P Hi, is there any update on this issue? THe Apple Music Radio is really unusable right now. AirPlay is good workaround, but now all the time. Thanks

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    Corry P
    Corry P
    Sonos Staff
    Jun 12, 2023 8:26 AM UTC

    Sorry @jakudo 

    No update on this as of yet

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    dieg00
    Lyricist III
    Jun 12, 2023 8:56 AM UTC

    @Corry P , can you provide to the developers/support team the example I put three messages above?

     

    With it, they should found the root cause. 
     

     

    thank you. 

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      ALCjr
      Lyricist I
      Jun 19, 2023 6:57 PM UTC

      thought sonos and apple were “partners” but sonos unable to stream apple radio…  disappointing.  spent thousands of dollars on sonos equipment and cant listen to apple live radio.  very sad.  been frustrated by this for months now.  

       

      Hello Sonos,

      When do we think we will have a resolution???

       

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        jakudoAuthor
        Enthusiast I
        Jun 22, 2023 6:15 AM UTC

        Hi all, so after the update yesterday, it seems it works again :)

         

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          jstory
          Lyricist III
          Jun 22, 2023 1:40 PM UTC

          Hi all, so after the update yesterday, it seems it works again :)

           

          I noticed the same thing. After the Sonos update yesterday on 6/21.  Version: 15.5 Build 73042060 …. I was able to play Apple Music Live all day without it dropping out. I will test again today and report back. 

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            jstory
            Lyricist III
            Jun 22, 2023 9:33 PM UTC

            Hi all, so after the update yesterday, it seems it works again :)

             

            I noticed the same thing. After the Sonos update yesterday on 6/21.  Version: 15.5 Build 73042060 …. I was able to play Apple Music Live all day without it dropping out. I will test again today and report back. 

            Just a quick update….been playing Apple Music Hits - Live all day with no problems or dropping. :-)

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              dieg00
              Lyricist III
              Jun 23, 2023 5:38 AM UTC

              It took a while but it SEEMS to be working 🥹

               

               

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                Corry P
                Corry PPinned
                Sonos Staff
                Jul 3, 2023 8:26 AM UTC

                Hi @jakudo et al

                We now consider this issue resolved (as of 26th June). If you still experience this issue, I recommend you get in touch with our technical support team for assistance.

                Translate
                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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