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FrancoisA
Contributor I
January 26, 2020
Answered

Apple music Playlists not appearing in search results as the did before

In the past few days I cannot get results when I search for an artist under Playlists.

Ex: Peter Gabriel under Playlist used to give me results like “Peter Gabriel essentiels...” and many more now I get one result.

 

Same is happening on iphone, ipad and windows.

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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    February 7, 2020

    Good news, this issue should now be resolved. Please give it a try and send along a diagnostic report if you’re still running into issues.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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    23 replies

    himmel
    Lyricist I
    January 26, 2020

    Signed in to the community to post about having the same issue. Just like you though I was searching for “Alabama Shakes” with the search field pulling it’s results from Apple Music; the “Playlists” tab yields no results where in the past you would see the “Alabama Shakes Essentials” playlists that Apple Music had compiled. Not sure if this is an Apple Music issue or a Sonos issue. 

    Duddsy
    Contributor I
    January 27, 2020

    Hi guys,

    Same issue here. I don’t seem to get any of the Apple Music curated playlists showing up in search results. I do get some results, as you mention, but they seem to be playlists created by private Apple Music users.

    Airgetlam
    Airgetlam
    January 27, 2020

    Since Sonos hasn’t made any changes, have you checked with Apple? Sonos would only display what Apple sends to them. 

    Bruce
    MrKettle
    Contributor I
    January 27, 2020

    I am having the same issue and the problem is not with apple.  If you search in playlist for “Apple Music” then the playlists are there albeit in a random order and you can easily play from them, they are just not showing up in specific search results...

    magown
    Contributor I
    January 27, 2020

    The playlists still show up in my recently played section but nothing happens when I click them.

    Erik_Sonos
    Lyricist I
    January 30, 2020

    Same problem here.

    Jeff S
    Jeff S
    Retired Sonos Staff
    January 30, 2020

    Hi folks, we’re currently investigating an issue causing Apple’s curated playlists to not show in searches. I’ll update this thread when we have more to share. In the meantime you can get access to those playlists by adding them to “my music” in the Apple Music app. Then you can find them in the Sonos app under My Music > Playlists > Apple Playlists.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Jeff S
      Jeff SAnswer
      Retired Sonos Staff
      February 7, 2020

      Good news, this issue should now be resolved. Please give it a try and send along a diagnostic report if you’re still running into issues.

      Help others find useful content by clicking the like button and selecting the best answer to your question.
        Daniel C.
        Trending Lyricist I
        October 18, 2020

        Good news, this issue should now be resolved. Please give it a try and send along a diagnostic report if you’re still running into issues.

        I’m still having issues, curator playlists are not there. 

        Airgetlam
        Airgetlam
        October 19, 2020

        So, if you sent along a diagnostic, as requested, you should post the number here.

        Bruce
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