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FrancoisA
Contributor I
January 26, 2020
Answered

Apple music Playlists not appearing in search results as the did before

In the past few days I cannot get results when I search for an artist under Playlists.

Ex: Peter Gabriel under Playlist used to give me results like “Peter Gabriel essentiels...” and many more now I get one result.

 

Same is happening on iphone, ipad and windows.

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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    February 7, 2020

    Good news, this issue should now be resolved. Please give it a try and send along a diagnostic report if you’re still running into issues.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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    Daniel C.
    Trending Lyricist I
    October 19, 2020

    Diagnostic Number: 1119520663

    Daniel C.
    Trending Lyricist I
    October 22, 2020

    So, if you sent along a diagnostic, as requested, you should post the number here.

    So what happens now? ...3 days from providing this information and nothing? 

    Daniel C.
    Trending Lyricist I
    October 22, 2020

    Good news, this issue should now be resolved. Please give it a try and send along a diagnostic report if you’re still running into issues.

    Still having issues, please can you assist?

    controlav
    controlav
    Lead Maestro
    October 23, 2020

    Works for me, in S1 and S2 apps on PC:

     

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Belly M
    Belly M
    October 23, 2020

    A reboot (power cycle) of your router may work wonders.

      Daniel C.
      Trending Lyricist I
      October 23, 2020

      Works for me, in S1 and S2 apps on PC:

       

      That’s good for you. It doesn’t work for me though, and I’m on S2. 

      Daniel C.
      Trending Lyricist I
      October 23, 2020

      A reboot (power cycle) of your router may work wonders.

      I have tried this and unfortunately has t worked wonders. Really frustrated that it’s not working. 

      Belly M
      Belly M
      October 23, 2020

      A reboot (power cycle) of your router may work wonders.

      I have tried this and unfortunately has t worked wonders. Really frustrated that it’s not working. 

      You could remove Apple Music and add it back, worth a try.

        controlav
        controlav
        Lead Maestro
        October 23, 2020

        I see that you are in the UK, I supposed that could make a difference. Apple probably do some locale-specific content which could affect this. It wont be a translation issue, as the Sonos API only supports en-US and not en-GB.

        What platform are you using? There is a known issue with Search on Android, but I thought that was S1-only.

        Also are the other search categories working ok for you with Apple Music?

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Daniel C.
        Trending Lyricist I
        October 23, 2020

        A reboot (power cycle) of your router may work wonders.

        I have tried this and unfortunately has t worked wonders. Really frustrated that it’s not working. 

        You could remove Apple Music and add it back, worth a try.

        Thank you, have done this as well to no avail. 

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