apple music is experencing full outage

Are we going to hear from someone from Sonos on this issue? It's been at least two days which, as others have pointed out, is an awfully long time in the tech world these days.

Sonos: what's happening please?

Same problem here in Switzerland… experiencing a “total failure” on iOS or MacOS.

Streaming music from Apple Music to Sonos via Airplay is now working for me - wasn’t just an hour ago...

Still not working here, It’s been 4 days since the Apple Sonos combination went down. After about a million calls to a variety of non-responsive Apple contacts, it was suggested that I should call Sonos!  Sonos yesterday suggested calling Apple!  I realize we are just customers,  but should not one or the other company - preferably both - be spending some time fixing this problem, or is this just too radical a concept?

Hi @8858oboe, Apple have been informed of the issue and are working on a resolution - no further updates to share right now I’m afraid, but you can check the Sonos Status page for any news :)

The messaging provided in the Sonos app is misleading. Apple music is not, in fact, experiencing a system-wide or global outage. It works fine through Apple's own application. Sonos should be providing more accurate and honest information to its users along with assurances of steps being taken to find a resolution.

That’s so helpful, I check the status and the service frequently. More helpful would be an account of what the problem is, and, the prognosis for getting this fixed.  I really do not care if it is your problem or Apples problem, right now it’s my problem!  Air play is not a good substitute for me for several reasons - when does Apple say this is going to be fixed.  All they say to me is “call Sonos”!!

The wording in the app is "Apple is experiencing a full outage". This is most definitely not the case.

The status message has not changed since it was first put on the status page (may25th).  The service has been down since at least may 24th. References to a status page that never changes is not helpful.  Is anyone at Sonos pressing Apple for a response?

We don’t have a timeline for when this is expected to be resolved as yet, hopefully Apple’s engineers will be able to get everything working correctly soon :)

We have been having this same problem for about 4 days now.  Previous to that it was working 100% with no issues.  It is fine if played directly on devices (iPhone/iPad) and on the Sonos system using AirPlay.  Which is a completely frustrating work around compared to how it was functioning before. C'mon Sonos and Apple.  Get this sorted out.