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psuduq23
Contributor I
May 27, 2021 2:28 AM UTC
Answered

apple music is experencing full outage

Anyone else getting a message on the Sonos App Apple Music is experiencing a full outage? Anyone know what this means?

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    GuitarSuperstarAnswer
    Lead Maestro
    May 27, 2021 2:35 AM UTC

    “Apple Music browsing and playback failures

    Some Apple Music subscribers may experience issues browsing or attempting to start playback on Sonos. Apple has been informed of the issue and is working on a resolution.”
    https://status.sonos.com

    "Receive with simplicity everything that happens to you." - Rashi
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    dm7
    Lyricist I
    May 28, 2021 2:41 PM UTC

    Very sad that this issue is still ongoing. Apple Music plays well outside Sonos. It’s only through Sonos which has got problem.

    Surprised that tech giants (Sonos + apple)  could not resolve this issue.

     

    3 days and counting and no clue of resolutions.. :(

    I have cancelled my Apple subscription.

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      rving
      Lyricist II
      May 28, 2021 4:16 PM UTC

      Yup, Amazon Music working fine.

      Maybe dm7 is right. May be time to cancel Apple Music and look at Spotify. 

      Clearly a software problem with Apple and Sonos.

      Disappointed Sonos has been more transparent or shown more  interest in customer service. 

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        8858oboe
        May 28, 2021 6:16 PM UTC

        Seems to be working now in Ottawa.  Apple were very surprised when I sent them a copy of the text at the top of the Sonos app page which indicated a total Apple Music outage!  

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        rving
        Lyricist II
        May 28, 2021 6:30 PM UTC

        Well, hated being the squeaky wheel. Not really my thing BUT frustrated after lack of action for days and now look, its up and running again.

        Hopefully,  this will be better watched in future

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        dm7
        Lyricist I
        May 28, 2021 7:16 PM UTC

        Still an issue here :(

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        rving
        Lyricist II
        May 28, 2021 7:39 PM UTC

        Sorry to hear that dm7.

        We are in Southwestern Ontario 

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        controlav
        controlav
        Lead Maestro
        May 28, 2021 10:53 PM UTC

        For those that don’t understand why this is an Apple problem, and not a Sonos problem, please read the recent mega-post from @Xander P  about how music services integrate with Sonos.

        The reason Apple Music still works using Apple’s own apps is because that is a totally different endpoint to the one that Apple tell Sonos to use. If you don’t know what an endpoint is, think of it as two web addresses: apple.com/music and apple.com/sonos - the music subarea of the web site is fine, the sonos subarea of the site is broken. Note that both endpoints are on apple.com, 100% owned and maintained by them. Sonos have no powers to do anything (except yell at Apple).

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          rving
          Lyricist II
          May 29, 2021 12:00 AM UTC

          So, in the end, sounds like a pretty quick fix. Not days.

          Maybe Sonos needs a list of failures for streaming services on their product as well as quickness of the Music Service to respond to Sonos so users can make a more informed decision when choosing a Music Service 

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