Apple Music curated playlists not showing up in search results

51 replies
3458 views

Hi All,

This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned.

For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results.

Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution.

Cheers,

Duddsy

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Jeff SAnswer

Retired Sonos Staff

Hi everyone,

This issue should be resolved once more. Please test it out and submit a diagnostic report if any issues remain.

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Show previous replies

B

Brantlinger

Lyricist II

Adam: Thanks for the quick reply. I use Apple Music. This suddenly started to happen about 3 days ago.

Yes, I removed and re-added Apple Music to my Sonos and the problem persists. It is for streaming only. For example, when I search “Beatles” in the playlist section, previously all the Apple Music playlists (i.e. Beatles Essentials, Beatles Deep Tracks, etc.) would appear - now nothing appears from Apple Music.

W

WieleHungry

Lyricist I

Hello, I’m having the exact same issue.
diagnostic number 1685415330

Seems like my Sonos app (all of the sudden) can’t communicate with my Apple Music playlist search function. It’s worked fine for years. My Apple Music is up to date and works fine by its self (monthly subscription). I’ve tried resetting the system, removing and re-adding both apps and remove and re-adding Apple Music. Please help.

F

fvorsten

Lyricist III

If you search for “Apple Music” you will get a list of several Apple playlists in random order. In the list is also a playlist for John Mayer. If you do a search again for John Mayer, no playlists can be found.
This has nothing to do with subscription imo. This is more related to the way the search field is connected with the Apple Music database. Seems the search field is looking in the wrong database-set.

S

stefanbrash

Lyricist I

I am also in the same boat here.

diag is 155764891

controlav

Lead Maestro

Are you searching “Apple Music / Apple Music” or “Apple Music / My Library”?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Jeff S

Retired Sonos Staff

Hi folks,

We’ve received reports that this issue is happening again, though it was previously fixed. We’re looking into it and will update the thread when things are resolved once more. Thanks for your patience.

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