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Duddsy
Contributor I
January 27, 2020
Answered

Apple Music curated playlists not showing up in search results

Hi All,

This is getting a bit frustrating. In the past, when using the Sonos app in the search->playlists section I could enter an artists name ie Powderfinger and would get results such as Powerderfinfer Essentials, Powerderfinger: Next Steps etc returned.

For a few days this has not been working. Now when I run a search it seems to me that any of the Apple curated playlists are not returned in the search results, however, other playlists which are presumably created by other Apple Music users do show in the results.

Does anyone know if this is a Sonos or an Apple issue? I have tried deleting and readding my account to the Sonos app. Anyone else having these issues, or know of a solution.

Cheers,

Duddsy

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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    March 10, 2020

    Hi everyone,

     

    This issue should be resolved once more. Please test it out and submit a diagnostic report if any issues remain.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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    51 replies

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    fvorsten
    Lyricist III
    February 29, 2020

    Issue not fixed for me

    Diagnostic # 966569828

    Anonymous
    February 29, 2020

    @fvorsten Welcome to the Sonos Community and thank you for bringing your concerns to us. I can see from your diagnostic report that you have some network performance issues affecting Sonos. I also can also see that you can benefit from a full network and Sonos equipment re-boot as products show 2+ months without a re-boot. I would suggest:

    1. To bridge one of your routers, then do a wireless setup to put all of your Sonos products on the correct 2.4 G connection.
    2. Next, power off/on your modem/router(s)/extender(s)/Access Point(s) for 30 seconds with no lights.
    3. As they are powering on the power off/on your Sonos products for 15 seconds with no lights.
    4. As they are powering on the re-boot the device(s) running your Sonos app and test.

    When you have completed the above steps, then please follow up here with the testing results and a new diagnostic report and report number as well.

    fvorsten
    Lyricist III
    February 29, 2020

    Thanks for your fast reply!!, I did al the steps but still no curated lists from Apple,

    when I search for U2, no Apple curated playlist can be found although they do show up within the Apple Music app  

     

     

    Anonymous
    February 29, 2020

    Thanks for your fast reply!!, I did al the steps but still no curated lists from Apple,

    when I search for U2, no Apple curated playlist can be found although they do show up within the Apple Music app  

     

     

    You are very welcome, but where is the new diagnostic report and report number?

    fvorsten
    Lyricist III
    February 29, 2020

    The new number is 345746302.

    Thanks again John!

    Anonymous
    February 29, 2020

    @fvorsten I am not seeing anything in the diagnostic report that would indicate you are having the issue from this post. This may be with your device or your Apple Music account. What is the current OS version of your iOS device?

    Please remove then add your Apple music account in Sonos and then test from your device once more. As a second test, I would also ask that you try this from another iOS device and follow up with screen shot(s). If you have a need for further assistance you may want to reach out i us in the Dansk Forums.

    fvorsten
    Lyricist III
    February 29, 2020

    Thanks John, I have tested it with my iPad with the latest iOS version, still the same. 
    Let me troubleshoot some more and if I find anything what might cause this I get back to you. 

    Dansk is not my foreign language, Dutch is. Both can be easily be mixed up ;-)

    Brantlinger
    Lyricist II
    March 1, 2020

    I am having the same issue - no Apple curated playlists showing in the “Playlist” search. Here is my diagnostic code:1117441293. Thanks

    midnightDynamo
    Contributor I
    March 1, 2020

    I think I am seeing the same issue. If I search for an Apple Music curated playlist I don’t see it. If I search under ‘Playlists’ for ‘Apple’ I see some but not all. This looks like a simple search bug. Can anyone help me with how to find the Apple Music playlist I want to listen to from within Sonos? 
     

    Thanks. 

    Anonymous
    March 1, 2020

    Hey @Brantlinger , thanks for the post and for the diagnostic report.

    I did not see any indicators that the Sonos  is suffering an issue with your playlist  would like to collect additional information regarding your inquiry.

    1. Are you using the monthly service Apple Music? Or iTunes?
    2. Have you tried to remove and re-add the music service?
    3. Is the music in the playlist fully downloaded, or are the contents of the playlist from streaming tracks only?

    Feel free to make a reply here and I would be happy to take a look further.

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