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m1maj
Contributor II
July 6, 2020
Question

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

My library looks perfectly fine in iTunes and the native Apple Music app.

I left it a few days in case it was a transient effect but it persists.

I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

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    74 replies

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    ralphingot
    Lyricist II
    September 22, 2020

    No response to date to this issue.

    peterthewolf
    Lyricist II
    September 22, 2020

    Why is there still no reply from Sonos?   Are they inefficient or just struggling to change their app or maybe they can’t be bothered? Whatever the reason for their silence, good customer relations demands they tell what is going on.

    controlav
    controlav
    Lead Maestro
    September 23, 2020

    Why is there still no reply from Sonos?   Are they inefficient or just struggling to change their app or maybe they can’t be bothered? Whatever the reason for their silence, good customer relations demands they tell what is going on.


    Because this is Apple’s problem to fix. Sonos support ~70 different music services, each one is up to that provider to deal with.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      peterthewolf
      Lyricist II
      September 23, 2020

      If that is the case, it doesn’t explain the silence from Sonos.  I have had multiple items of kit from Sonos accumulated over many years.  The ‘album’ section from Apple was, inter alia, what sold Sonos to me in the first place.

      Sonos participated in this trail at the beginning saying it was going to be fixed.  Your explanation doesn’t accord with Sonos’s this contribution.  The continued silence is very damaging for Sonos.

      PJM47
      Lyricist III
      September 26, 2020

      Any fix yet? This has really put me off Sonos. I’m thinking of returning the speaker I just bought, Viewing Apple Music albums properly i would say is essential and it’s clearly completely broken.

      Just tried it with IOS 14.0.1 with the Apple Music update. and it’s still the same.

      Anyone know how we get Sonos to respond? This is not a minor bug.

      ralphingot
      Lyricist II
      October 1, 2020

      A new problem has arisen today. My entire Apple Music library is no longer able to be played on the Sonos System. Before, I could locate music and play it, but now Sonos will not play anything from Apple Music and I get the message, “unable to add songs to the queue” when I select a playlist or album. This appears to be going from bad to worse.

      PJM47
      Lyricist III
      October 2, 2020

      Latest Sonos app update 12.1 seems to have fixed it! 

      danielmc45
      Contributor I
      October 5, 2020

      I’m still running 12.0.6 but the error has nevertheless somehow been fixed. Good news about that, and who knows whether the problem was Apple or Sonos, but low marks to Sonos for communicating anything of substance about the cause and the possible turn around time for a fix (or even announcing the fix through this forum). 

      controlav
      controlav
      Lead Maestro
      October 5, 2020

      I’m still running 12.0.6 but the error has nevertheless somehow been fixed. Good news about that, and who knows whether the problem was Apple or Sonos, but low marks to Sonos for communicating anything of substance about the cause and the possible turn around time for a fix (or even announcing the fix through this forum). 


      I am assuming Apple fixed their SMAPI service, Sonos may not have even been aware of the problem, never mind the fix.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        ralphingot
        Lyricist II
        October 6, 2020

        The albums are back...just a small quibble that the alphabet dividers are not where they should be. For example, the # sign shows at the top of the list but all of the albums containing a number or symbol as the lead character are at the bottom. Also, the dividers are not where they should be throughout the list...but yes, the albums are back. Thanks to whoever fixed this!

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