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m1maj
Contributor II
July 6, 2020
Question

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

My library looks perfectly fine in iTunes and the native Apple Music app.

I left it a few days in case it was a transient effect but it persists.

I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

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    74 replies

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    Mr Richard
    Avid Contributor III
    November 11, 2020

    Just found this as I was looking for a resolve for this issue I’ve had for over a year. Like the rest - IT USED TO WORK.

    The issue is that Sonos can’t be bothered guys. Look what the staff member says:

    Please let us know if you still have further questions or concerns. We are always here to help.

    Goodness - we don’t have a further issue Sonos, The issue is what the post is about - why ask for more before fixing what we are asking about?

    It frustrates me - Sonos really have no clue about this. None.

    controlav
    controlav
    Lead Maestro
    November 11, 2020

    It frustrates me - Sonos really have no clue about this. None.

    Sonos Support don’t always seem to recognize which issues are Sonos’, and which are Apple’s.

    This thread is all about Apple’s problems to fix (though some have been fixed, the scroll index one remains).

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Mr Richard
      Avid Contributor III
      November 11, 2020

      To me the solution is simple. If Apple broke the Sonos app, then Sonos should remedy that for their customers. Sonos programmers are every bit as smart as the guys at Apple. They can fix the issues, I’m certain. All Sonos need to is call Apple and ask if that’s ok, I can’t see why Apple would mind. Would this be a resolve?

      controlav
      controlav
      Lead Maestro
      November 12, 2020

      To me the solution is simple. If Apple broke the Sonos app, then Sonos should remedy that for their customers. Sonos programmers are every bit as smart as the guys at Apple. They can fix the issues, I’m certain. All Sonos need to is call Apple and ask if that’s ok, I can’t see why Apple would mind. Would this be a resolve?


      On one of the other Apple threads, Sonos support does say they have communicated the issue to Apple, which is about all they can do. Its not like e.g. YouTube Music, who never fix a damn thing: Apple do usually, slowly, fix their stuff for Sonos.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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