Skip to main content
m1maj
Contributor II
July 6, 2020
Question

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

My library looks perfectly fine in iTunes and the native Apple Music app.

I left it a few days in case it was a transient effect but it persists.

I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    74 replies

    Show previous replies
    User10022
    Lyricist II
    September 1, 2020

    A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

    Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

    My library looks perfectly fine in iTunes and the native Apple Music app.

    I left it a few days in case it was a transient effect but it persists.

    I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

    I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

    I have the same issue.  Only few Apple Music albums load  on IOS devices and when i try to access my albums from the sonos app on windows it crashed.  I have removed and reauthorized apple music 100 times but it doesn’t help.   Please help!!! this is unacceptable. 

     

      mszwaya
      Lyricist I
      September 3, 2020

      Same issue as others.  What is this, one month, and no fix?  I’m new to Sonos and I have to say that I’m thoroughly unimpressed with the service.

        Simon M
        Lyricist I
        September 4, 2020

        I just clicked update on the Windows app thinking perhaps this would fix the Apple Music Album view, but no, it’s still broken.

        I have roughly 15-20% of my albums, the sort order is broken, and I can crash the windows app every single time by scrolling near the bottom of the Album view. The iOS app has the same truncated list, but at least won’t crash every time I scroll to the end.

        The reason I use Apple Music over Spotify is because old man that I am I like to listen to music as whole albums, not all music by an artist or playlists etc. This issue makes my very expensive Sonos system considerably less easy to use, and I’m frustrated that Sonos won’t even acknowledge the issue.

        Ironically, I just got a survey asking if I’d recommend Sonos - the answer is right now, no I wouldn’t.

          Pedigree001
          Lyricist I
          September 5, 2020

          I have the same issue. A small subset of my albums show in Album view and the navigation by letter on the right hand side doesn’t work.

           

          Any ETA on a bug fix. This must be impacting a lot of the user base and the response in this bug is not fast.

            cbmoore
            Lyricist II
            September 10, 2020

            Sonos!  It’s been months and this problem persists.  I can see (in the Album view) just 15 of 1200 albums (1%!).  They’re present in the Artist view, can be searched, etc.  I was planning to buy a pair of Play Five’s but I’m forced to reconsider….

              controlav
              controlav
              Lead Maestro
              September 10, 2020

              Sonos!  It’s been months and this problem persists.  I can see (in the Album view) just 15 of 1200 albums (1%!).  They’re present in the Artist view, can be searched, etc.  I was planning to buy a pair of Play Five’s but I’m forced to reconsider….


              This is Apple’s problem to fix. Go ask them on their support forum. Good luck.

              Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                cbmoore
                Lyricist II
                September 10, 2020

                Sonos!  It’s been months and this problem persists.  I can see (in the Album view) just 15 of 1200 albums (1%!).  They’re present in the Artist view, can be searched, etc.  I was planning to buy a pair of Play Five’s but I’m forced to reconsider….


                This is Apple’s problem to fix. Go ask them on their support forum. Good luck.

                 

                If that’s so, Sonos should be pushing to get it done.  That’s much more likely to be effective than a single customer complaint.  On the other hand if Sonos doesn’t care, then I don’t care to buy more from them.

                  User10022
                  Lyricist II
                  September 10, 2020

                  At the minimum we all deserve an update from Sonos.  If the issue was caused by apple, i would not be able to see all the albums in windows.  Although the sonos app for windows crashes when scrolling through the albums, I was able to see all of them before it crashed.  

                    controlav
                    controlav
                    Lead Maestro
                    September 10, 2020

                    At the minimum we all deserve an update from Sonos.  If the issue was caused by apple, i would not be able to see all the albums in windows.  Although the sonos app for windows crashes when scrolling through the albums, I was able to see all of them before it crashed.  


                    Really? Install my app for Windows (its free to try for a month, see my profile), and see what is shown there. That will prove whether its the Sonos app, or Apple’s service.

                    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                      User10022
                      Lyricist II
                      September 22, 2020

                      Did anyone receive any updates from Sonos? It looks like this issue still persists. 

                        Show more replies
                        Terms & ConditionsAccessibility statement