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m1maj
Contributor II
July 6, 2020
Question

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

My library looks perfectly fine in iTunes and the native Apple Music app.

I left it a few days in case it was a transient effect but it persists.

I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

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    74 replies

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    Paul A
    Paul A
    Retired Sonos Staff
    August 7, 2020

    Hi @Stuffu.

    Welcome to the Sonos community and thanks for reaching out to us.

    This issue has already been raised to our engineering team and is still working to resolve this issue. 

    upon checking out internal articles about this issue, I came across the following recommendations.

    • I recommend to use search for the particular Album within Apple Music-> My Music -> on Sonos.
    • You should then see the respective Album in their library and be able to play it.
    • I would recommend subscribing to this thread for future updates from Sonos.

    Just to set your expectation, this issue has already been reported to our engineering team for collation and they are still currently working on this. Please keep an eye out on this thread for updates regarding possible resolution or fix to the problem.

    Please let me know if you still have further issues or concerns. We are always here to help.

    Thanks,

     

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    Paul A
    Paul A
    Retired Sonos Staff
    August 7, 2020

    Hi @m1maj,

    Thanks for your immediate response.

    As indicated above, This is an issue and has already been reported to our engineers. 

    Hi @auricom.

    Welcome to the Sonos community and thanks for reaching out to us.

    upon checking out internal articles about this issue, I came across the following recommendations.

    • I recommend to use search for the particular Album within Apple Music-> My Music -> on Sonos.
    • You should then see the respective Album in their library and be able to play it.
    • I would recommend subscribing to this thread for future updates from Sonos.

    Just to set your expectation, I will be more than happy to report this to our engineering team for collation. Please keep an eye out on this thread for updates regarding possible resolution or fix to the problem.

    Please let me know if you still have further issues or concerns. We are always here to help.

    Thanks,

    Please let us know if you still have further questions or concerns. We are always here to help,

    Thanks,

     

    Help others find useful content by clicking the like button and selecting the best answer to your question
    moniquevd
    Lyricist I
    August 8, 2020

    Yep I have the same issue. Half my albums are gone and I always used the album feature as it’s convenient. Also my artists list has now decided to do the same thing and the sorting of artists alphabetically is all wrong

    peeherron
    Lyricist I
    August 8, 2020

    Exactly the same issue as described all happened with s2 update

    ralphingot
    Lyricist II
    August 8, 2020

    I have this problem as well. It seems that random albums are missing from the Albums menu on my AppleTV, iMac and iPhone. I spent considerable time with a support person at Sonos who couldn’t figure out what was happening. He said there were only a few people with this issue and it’s probably Apple’s fault. I also did all of the above possible solutions to no avail, and really fail to see how Apple is involved, since the Albums selection works fine on the Apple devices I can access the library from. I hope someone at Sonos is working to fix this in a future update, as it is rather tedious to locate an album from the hundreds I have stored in my Music app. 

    Dave23
    Dave23
    Contributor I
    August 15, 2020

    I have this problem too. In Apple Music/My Music I can see full contents in artist, songs and compilation lists, but not in albums. I just see ‘no selections are available’. This seems to coincide with the switch to S2. The album list is how I browse (doing a search for an album name is not a satisfactory option).

    Please advise when this will be fixed.

    RKP
    Enthusiast II
    August 16, 2020

    I also have the same problem. It is a major pain to try to play anything on my Apple library when I used to be able to easily scroll through all the albums.  This is not a feature to be added it is a Bug to Be fixed because it used to work were all the albums would be listed. 
    How many people have to complain Before Sonos fixes this.

      Simmzee
      Lyricist I
      August 18, 2020

      I also have the same problem. It is a royal pain in the you know what, as I don’t see all of my albums in Sonos, only about 25 albums out of 300. I don’t want to have to search for an album all the time. I would like the previous ability where we could scroll through and see all the albums. Paul A Any status update on a resolution for this bug? Yes, it is a bug not a feature :)

        Gggggggggggg
        Lyricist I
        August 30, 2020

        A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same.

        Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message).

        My library looks perfectly fine in iTunes and the native Apple Music app.

        I left it a few days in case it was a transient effect but it persists.

        I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help.

        I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case it helps anybody.

        I have same iasue

          peterthewolf
          Lyricist II
          August 30, 2020

          Can you give a time-frame to sort this issue out?  It is so frustrating and really detracts from the enjoyment of using Sonos

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