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Albert g951
Contributor I
May 1, 2022 4:18 PM UTC
Answered

Amazon Music Not working

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

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    Mr. T
    Mr. TAnswer
    May 1, 2022 5:22 PM UTC

    I have not encountered that problem with Amazon Music.

    Next time it happens, I would submit a diagnostic.

    In the Sonos app, go to Settings > Support > Submit Diagnostics, then contact Sonos Customer Care by telephone to discuss.

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    Airgetlam
    Airgetlam
    May 22, 2022 8:18 PM UTC

    Amazon does not maintain any presence in these forums. 

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    Bruce
      CMPatterson
      Lyricist II
      May 28, 2022 3:50 PM UTC

      Also having the same issue over the  course of the past month or so. Re-authorizing doesn't seem to help, but waiting it out does. Has anyone had success in contacting Amazon since this doesn't appear to be a Sonos issue? Thank goodness for Sonos Music because at least I have an option for filling in the blanks when AM is not working!

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        WallyBK
        Lyricist I
        May 28, 2022 4:41 PM UTC

        I have had same issues. Contacted Amazon customer service via their chat. Complained pretty hard. The person said she did something and it won’t happen again. Well it happened again today. I get about an hour in before it happens. Complained again today. They recommended deleting Sonos app and reinstalling. Not convinced

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        Stanley_4
        Stanley_4
        Grand Maestro
        May 28, 2022 7:24 PM UTC

        I find the Amazon issues with music aggravating, haven’t found any fix faster than just waiting the error out while listening to other music.

        Rebooting all my Sonos is not a good option here as the power connections are hard to get to on a couple systems (several have remote switches but not all) I really miss the “re-boot device” web option that Sonos removed, it would let me sit here and reboot everything in a minute.

         

        Maybe related the spouse is ticked at Amazon’s Prime Video, it has locked her out multiple times the past couple days, similar error message. No help from Amazon, rebooting the FireStick might be helping.

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        timothyp
        Contributor II
        Jul 1, 2022 3:34 PM UTC

        Now, when I do a search, Amazon Music appears in the results, so I click on the artist under Amazon Music and get “Requested operation failed. Please try again.”, which I do, same message.

        YouTube Music is working fine, which is nice, but their audio quality is not as good.

        I was going to submit a diagnostic, but app says should only do that if support requests it.

         

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        Airgetlam
        Airgetlam
        Jul 1, 2022 3:38 PM UTC

        Do it anyway. My impression is that Sonos is trying to reduce unnecessary reports, but if you’re going to call in, it’s better to submit one within 10 minutes of getting the error, so the data will show up in the logs. 

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        Bruce
        ratty
        ratty
        Jul 1, 2022 3:49 PM UTC

        There appears to be a general problem at the moment with Amazon on Sonos. The Amazon native apps are also very sluggish.

        https://downdetector.co.uk/status/amazon-prime-music/

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          Ken_Griffiths
          Ken_Griffiths
          Jul 1, 2022 4:24 PM UTC

          I’ve just received a message saying Amazon Music is experiencing an outage and status page is now showing this issue too…

          https://status.sonos.com

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          Airgetlam
          Airgetlam
          Jul 1, 2022 6:47 PM UTC

          Interestingly, Amazon also just pushed out a new iOS client. Makes one wonder if they’ve changed something on their servers, and not updated everything across the board yet. 

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          Bruce
            Mr. T
            Mr. T
            Jul 1, 2022 7:05 PM UTC

            Interestingly, Amazon also just pushed out a new iOS client. Makes one wonder if they’ve changed something on their servers, and not updated everything across the board yet. 

            I noticed a new iOS app was available. All seems to be working again now though.

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