Contributor I

Answered

Amazon Music Not working

31 replies
6017 views

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?

Amazon Music

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Mr. TAnswer

I have not encountered that problem with Amazon Music.

Next time it happens, I would submit a diagnostic.

In the Sonos app, go to Settings > Support > Submit Diagnostics, then contact Sonos Customer Care by telephone to discuss.

Show previous replies

Airgetlam

Amazon does not maintain any presence in these forums.

Bruce

C

CMPatterson

Lyricist II

Also having the same issue over the course of the past month or so. Re-authorizing doesn't seem to help, but waiting it out does. Has anyone had success in contacting Amazon since this doesn't appear to be a Sonos issue? Thank goodness for Sonos Music because at least I have an option for filling in the blanks when AM is not working!

W

WallyBK

Lyricist I

I have had same issues. Contacted Amazon customer service via their chat. Complained pretty hard. The person said she did something and it won’t happen again. Well it happened again today. I get about an hour in before it happens. Complained again today. They recommended deleting Sonos app and reinstalling. Not convinced

Stanley_4

Grand Maestro

I find the Amazon issues with music aggravating, haven’t found any fix faster than just waiting the error out while listening to other music.

Rebooting all my Sonos is not a good option here as the power connections are hard to get to on a couple systems (several have remote switches but not all) I really miss the “re-boot device” web option that Sonos removed, it would let me sit here and reboot everything in a minute.

Maybe related the spouse is ticked at Amazon’s Prime Video, it has locked her out multiple times the past couple days, similar error message. No help from Amazon, rebooting the FireStick might be helping.

T

timothyp

Contributor II

Now, when I do a search, Amazon Music appears in the results, so I click on the artist under Amazon Music and get “Requested operation failed. Please try again.”, which I do, same message.

YouTube Music is working fine, which is nice, but their audio quality is not as good.

I was going to submit a diagnostic, but app says should only do that if support requests it.

Airgetlam

Do it anyway. My impression is that Sonos is trying to reduce unnecessary reports, but if you’re going to call in, it’s better to submit one within 10 minutes of getting the error, so the data will show up in the logs.

Bruce

ratty

There appears to be a general problem at the moment with Amazon on Sonos. The Amazon native apps are also very sluggish.

https://downdetector.co.uk/status/amazon-prime-music/

Ken_Griffiths

I’ve just received a message saying Amazon Music is experiencing an outage and status page is now showing this issue too…

https://status.sonos.com

Airgetlam

Interestingly, Amazon also just pushed out a new iOS client. Makes one wonder if they’ve changed something on their servers, and not updated everything across the board yet.

Bruce

Mr. T

Interestingly, Amazon also just pushed out a new iOS client. Makes one wonder if they’ve changed something on their servers, and not updated everything across the board yet.

I noticed a new iOS app was available. All seems to be working again now though.

Show more replies

Sign up

Login to the community