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Albert g951
Contributor I
May 1, 2022
Answered

Amazon Music Not working

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

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    Mr. T
    Mr. TAnswer
    May 1, 2022

    I have not encountered that problem with Amazon Music.

    Next time it happens, I would submit a diagnostic.

    In the Sonos app, go to Settings > Support > Submit Diagnostics, then contact Sonos Customer Care by telephone to discuss.

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    Airgetlam
    Airgetlam
    July 1, 2022

    I certainly been part of rollouts to various places that didn’t always go as planned, which is why I raised the question. Sometimes, as they say, the best laid plans of mice and men…..

    Wouldn’t overwhelm my sensibilities if this was a temporary hiccup due to one of those “well, we tried to push the new data to this server, and it didn’t take until the fifth time” kind of thing. 

    But we also didn’t really tell people what the issue was, either. :)

    Bruce
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