Amazon Music Not working

I started to get this issue about a week or 10 days ago. I had to either 1) wait for a while before it worked again automatically 2) or, re-auth. However, sometimes, I couldn’t even re-auth and had to wait too. The Sonos app on my iOS would complain about the connection issue with Amazon Music (I could still play Amazon Music from the Amazon Music desktop app on my Mac all the time without any issues). It is very annoying. There must be something going on which only Amazon and Sonos can fix...

Same issue.  It has happened three times within a couple of days.  Most frustrating. Amazon music works if I use the Amazon app and airplay it but if I am in the Sonos music there is a message that my internet is down or I have to reauthorize Amazon.  Go to Amazon account and it is Authorized.  I had an ipad pro and now 5 gen ipad air wonder if that is the problem. Lost Amazon yesterday after I used iphone to retune truplay.

Maybe see this related thread and note this seems to be happening on other ‘non-Sonos’ devices too and appears to be related with Amazons authentication token  - anyhow see here:

I have had similar problems as recently as yesterday.  Amazon suddenly stopped working.  I tried to re-authorize numerous times but repeatedly received a Sonos error message saying that I needed to check my internet connection (which was working fine).  I removed the service entirely but was given a similar error message when I tried to add it as a new service.  A few hours later I was able to add it as a new service and it to be working for now.  There did seem to be some reports of Amazon Music outages yesterday but I cant really cite a reliable source since it was from random google results…i think i saw it on downdetector.com or something similar…

OK OK, Sonos, what is going on with Amazon Music. Like others here, issues started recently. Getting various error messages.. “unable to browse,” “authorization errors,” and today “go to music.amazon.com” and do something mysterious. I’ve been using Amazon Music on Sonos for years and all hell has broken loose the last 2 days. I was on chat with a Sonos Support yesterday and they told me that they have been getting complaints about Amazon and that they were “working on it.” 

Get this fixed Sonos!! Or at least communicate something to us. The Amazon Music app works fine on my phone. (And please don’t tell me to use bluetooth as a workaround… there is a reason I’ve invested $1000’s in Sonos equipment and it wasn’t to use stupid bluetooth from my phone).

I do not believe it is Amazon, although I may be wrong, because I go to the Amazon app on my ipad and stream to Sonos and it works fine...just not with the Sonos app

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But Sonos isn’t in the middle here. Your speakers are reaching out to the Amazon authorization server to receive the necessary authorization to play the source, which is also on Amazon’s servers.

Perhaps if you were to submit a diagnostic, and contact Sonos directly, they might be able to assist you, with the hard data in the diagnostic?

It looks like it’s authentication with 3rd-party services, rather than any connection with the use of Amazon’s own App, as this is apparently happening on other non-Sonos devices too. See this link

https://support1.bluesound.com/hc/en-us/community/posts/5794247084951

If it’s happening with bluesound products, then it more than infers that it’s an Amazon issue with their authorisation token, so I still think it’s worth speaking to Amazon Support.

edit: Also see this post…

Same problem for me. Getting annoying. Hope someone at Sonos or Amazon is listening…

Same problem for me. Just contributing to the discussion in case someone notices and solves it. It’s driving me crazy!