Amazon Music no longer working

@furacaopr,
Ah okay - I thought the tracks were skipping without you touching the App. Anyhow let me try that and I’ll see what happens.

They are. When a song finishes:

sometimes the next one plays fine
sometimes the next one spins and skips

Clicking on Next Track is just a way to speed up the testing process.

I didn’t see that when I played the dozen, or so, tracks earlier from that ‘UK Hits’ playlist - it just played the tracks in order, one after the other, none of them were skipped. I monitored their playback and I didn’t get any audio interruptions (which was what I was looking for). I would have said if that had happened as Amazon Music UHD is my main Home music service too.

@furacaopr,

Just to say I will also keep an eye out for the AM service skipping tracks in the coming days and if I do see the issue I will post back here.

Prodigy III

How do you attach your videos? I'd like to share mine, but I can't find how.

Prodigy III

When listening to One Kiss, note the click on Next Track at 0:06 of the song. It immediately stopped playing on the speaker, but showed in the app until 0:10. Then, Beautifull Things briefly shows up and skips to Want This Beer, which starts playing on the speaker.

The Windows app running on my PC shows the error message when skipping a song.

Prodigy III

Part 2, now on the Windows app.

When listening to One Kiss, note the click on Next Track at 0:06 of the song. It immediately stopped playing on the speaker, but showed in the app until 0:10. Then, Beautifull Things briefly shows up and skips to Want This Beer, which starts playing on the speaker.

The Windows app running on my PC shows the error message when skipping a song.

Yes I see - it’s strange that there is a 5 second delay. It maybe worth reproducing and submitting a diagnostic report for the Sonos Staff to look into - but don’t post it’s reference number back here as the Staff will just remove it, but hang onto it for any report the staff may need.

It’s almost like the delay is causing the ‘skip track’ instruction to somehow be repeated and sent again to Amazon. Have you ever tried resetting your Sonos App? Is there anything else running on your device, or local network, that might be interfering?

Prodigy III

I submitted diagnostics already and should hear back from @Corry P. Nothing weird running on my network and I tried a few things like changing dns server and so on with no avail. Note it's not only me and for others it also started during the weekend, like in my case. So, it's probably an issue with Amazon integration on Sonos.

Part 2, now on the Windows app.

I can’t assist with the Windows controller at the moment, as I don’t use it that often and I suspect my App needs updating, but it seems odd it happens with the desktop App too. I’m not sure why you have the issue. It’s quite late here, but I’ll update the Windows App and check it tomorrow and let you know if I see anything unusual there too. Does that also skip tracks if you just leave the playlist playing? Is it the same on say a standalone speaker rather than a Home Theatre setup (if you’re able to perhaps easily test that too?)

Prodigy III

BTW, just to be clear. Even when I don't hit the Next Track button, the issue eventually (not always, but sometimes) happens when one track is finished and the next one is to start. I don't have any issues mid-track. If a song starts playing it plays fine until the end.