Contributor I

Question

Amazon Music no longer working

Forum|Forum|2 years ago
June 15, 2024
180 replies
10169 views

I am hoping that someone can assist with a major problem I have and this is not yet another 'new app problem'.

I have Amazon Music Unlimited connected to my (extensive) Sonos system. With the latest app update it has basically stopped working leaving me with limited misic. Behaviour is odd however mostly it just doesn't work and I get errors saying there is a problem with Amazon. However, every so often it does at least list some music, e.g a playlist. When I try to play it, it may work or skip a number of songs before finding one that plays. After that it will stop. If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs.

I have tried:

- uninstalling and reinstalling Sonos app

- re authorising Amazon Music

- other devices (same behaviour)

- contacting Sonos support (have an incident number but have to phone next week - will update if I find out more as I have sent diagnostics).

I attach screen shots as examples. I also have a video of it wildly skipping songs but don't seem to be able to upload.

Note other services work. Sonos Radio and Calm. Plus Amazon Music App itself works sweetly.

Help. I currently have a very expensive, unusable system.

Thanks

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S

Sammo123

Trending Lyricist I

I can confirm hitting next track will guarantee to stop the audio.

F

furacaopr

Prodigy III

I can confirm hitting next track will guarantee to stop the audio.

For me it doesn't stop. Sometimes it just goes to the next track as it should, working totally fine. Sometimes it displays the next track name, album cover, etc., spins for a few seconds and then skips to the following one.

Ken_Griffiths

Same issue here, live in the UK. Amazon Music Unlimited doesn’t work. I’ve updated the app to no effect.

Getting really bored and frustrated with this. I only have the one music streaming service and to be frank, if it doesn’t play on the speakers then the system is useless to me.

I’m in the UK too - it’s working (so far) here. I just picked the UK Hits playlist, just at random, and it’s still playing okay - I’m on track 4 ‘Birds of a Feather’ as I type this. No issues seen at the moment. I’ll let it carry on for a while and see what happens.

You can let it play the first few seconds of each song and then click the Next Track button. It'd be a faster way to check whether the same issue happens with you or not.

In response to @Mr WB888’s comment, I was just letting the AM service play - I was just seeing if it will play the first dozen, or so, tracks from that chosen playlist, without issue. It’s been okay anyhow. I’m on track 12 and will stop it there. What are you seeing then @furacaopr, is your playback stopping too, or is it a different issue?

F

furacaopr

Prodigy III

Same issue here, live in the UK. Amazon Music Unlimited doesn’t work. I’ve updated the app to no effect.

Getting really bored and frustrated with this. I only have the one music streaming service and to be frank, if it doesn’t play on the speakers then the system is useless to me.

I’m in the UK too - it’s working (so far) here. I just picked the UK Hits playlist, just at random, and it’s still playing okay - I’m on track 4 ‘Birds of a Feather’ as I type this. No issues seen at the moment. I’ll let it carry on for a while and see what happens.

You can let it play the first few seconds of each song and then click the Next Track button. It'd be a faster way to check whether the same issue happens with you or not.

In response to @Mr WB888’s comment, I was just letting the AM service play - I was just seeing if it will play the first dozen, or so, tracks from that chosen playlist, without issue. It’s been okay anyhow. I’m on track 12 and will stop it there. What are you seeing then @furacaopr, is your playback stopping too, or is it a different issue?

It's not stopping. It's skipping a few songs, but not always the same ones. Completely random.

Ken_Griffiths

@furacaopr,
Ah okay - I thought the tracks were skipping without you touching the App. Anyhow let me try that and I’ll see what happens.

S

Sammo123

Trending Lyricist I

Mine is showing as playing, but only a few seconds of audio and sometimes skips to next song. Then carries on showing as playing, but no audio.

Sonos radio and tunein work fine.

Ken_Griffiths

It seems to be okay @furacaopr - I can only upload so much here screen-capture, I’ve attached the playlist and what I saw as I skipped through the first tracks manually from that same playlist. It’s not missing tracks and seems to skip okay. See what you think.

Ken_Griffiths

I should perhaps just add that the ‘skip-track’animation uploaded here repeats after it gets to track “Guess" featuring Billy Eilish, as I can only record within the 5MB upload limit available to us here, but hopefully you can see it’s not missing the tracks when I press to skip.

F

furacaopr

Prodigy III

@furacaopr,
Ah okay - I thought the tracks were skipping without you touching the App. Anyhow let me try that and I’ll see what happens.

They are. When a song finishes:

sometimes the next one plays fine
sometimes the next one spins and skips

Clicking on Next Track is just a way to speed up the testing process.

Ken_Griffiths

It doesn’t like me skipping forward and backward quickly I see. It’s obviously two skips to go back in some cases, as the first one returns me to the beginning of the playing track in some instances, (it seems to depend on how far I’m into the current playing track), but there might be a knack to perhaps getting the skip right too? It’s not a feature I use very often. I think it could be a little more responsive, perhaps🤔?

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