Contributor I

Answered

Amazon Music "My Albums" list only shows first five albums (I have more than 300)

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The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible. I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists. My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app. Why does the Sonos app only show the first five? Is anyone else seeing this? Is there a fix?

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Tom JAnswer

Contributor II

There was a Sonos update yesterday and this issue appears to be solved. I am seeing all the artists and album titles now. Check if you have not had an opportunity.

Thanks to all of you for engaging and everyone at Sonos who worked to fix this!

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Airgetlam

Hopefully, you contacted Amazon, as suggested in the post before yours.

Bruce

M

McNik

Lyricist I

I’ve told Amazon, I’ll see where I get with it.

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Darren Headland

Lyricist I

I'm glad I found all your comments on this matter. Likewise, I only show the first 5 albums in the Amazon Music on my Sonos app, but in my Amazon Music account I have numerous albums. They just disappeared from Sonos app recently and I've been frustrated since.

I'll also write to Amazon but thinking about an alternative music streaming service.

Ken_Griffiths

I'm glad I found all your comments on this matter. Likewise, I only show the first 5 albums in the Amazon Music on my Sonos app, but in my Amazon Music account I have numerous albums. They just disappeared from Sonos app recently and I've been frustrated since.

I'll also write to Amazon but thinking about an alternative music streaming service.

You could just use the direct ‘Connect’ option to Sonos in the Amazon Music App until the fix is put in place, as mentioned earlier in this thread.

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John B

For those who are finding that their Sonos speakers do not appear as targets when trying to play from the Amazon Music app....…

You have to have Alexa enabled in your Sonos system for the direct connection to work. You don't need to use Alexa, it's just that the direct connection uses some of Alexa's functionality.

Ken_Griffiths

For those who are finding that their Sonos speakers do not appear as targets when trying to play from the Amazon Music app....…

You have to have Alexa enabled in your Sonos system for the direct connection to work. You don't need to use Alexa, it's just that the direct connection uses some of Alexa's functionality.

Ah that’s a school day for me @John B - I didn’t know that was necessary for direct control. Anyhow thanks for that info. 🙏

Ken_Griffiths

@John B

Ah I’ve just seen the asterix * next to Amazon Music and the accompanying note in this support document…

https://support.sonos.com/en-us/article/stream-audio-to-sonos-from-another-app

Anyhow thanks for that info. John 👍 .. I missed that requirement.

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John B

Thanks for that reference Ken. It's helpful because it gives a more precise definition of what is required than I did. It states:

"The Sonos skill must be enabled in the Alexa app to stream to voice-enabled Sonos products"

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Edmundo1

Lyricist III

The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible. I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists. My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app. Why does the Sonos app only show the first five? Is anyone else seeing this? Is there a fix?

I have a similar issue my library from Amazon it shows just the first five albums , I have spoken to Amazon about this and they are investigating ,but they they say people should contact them as they can't fix the issue unless they are aware of it .I've been promised a fix in 4 to 5 days. My full library shows in the Amazon app .

Hi, David, could you post the appropriate link please for Amazon

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Edmundo1

Lyricist III

Hopefully, you contacted Amazon, as suggested in the post before yours.

Thanks Bruce, I was not sure if it was Amazon or Sonos issue. It all got a bit tech for me.

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