Contributor I

Answered

Amazon Music "My Albums" list only shows first five albums (I have more than 300)

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The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible. I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists. My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app. Why does the Sonos app only show the first five? Is anyone else seeing this? Is there a fix?

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Tom JAnswer

Contributor II

There was a Sonos update yesterday and this issue appears to be solved. I am seeing all the artists and album titles now. Check if you have not had an opportunity.

Thanks to all of you for engaging and everyone at Sonos who worked to fix this!

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Chicago273

Lyricist I

Can someone from Sonos please confirm you are working with Amazon to FIX this….. Its ridiculous, some engineer should just need to do a few clicks to straighten this mess out!

Ken_Griffiths

Can someone from Sonos please confirm you are working with Amazon to FIX this….. Its ridiculous, some engineer should just need to do a few clicks to straighten this mess out!

Sonos Staff have acknowledged they are aware, earlier in the thread, but can’t give a timescale on the fix, which I assume means it’s an Amazon issue and I guess it’s not a priority if there own customers are not reporting the issue to Amazon - I guess though it’s on their to-do list. Even if it is Sonos that need to fix this, we would have to wait for the next round of updates, as no doubt the updates and bug-fixes go out as a batch - let’s see what happens after the next Sonos update, or see if Amazon fix it before then. There is a workaround, at least for now, as discussed earlier in the thread too.

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Tom J

Contributor II

I encountered this issue for the first time this week. I could not get answers to the following from the Sonos person I spoke with:

Cause of the problem.
Who is working the problem (Amazon, Sonos, Both).
ETA for resolution.

I think some consistent follow-up will be needed to get this solved. First time Sonos support could not resolve an issue for me (multi-year customer).

controlav

Lead Maestro

I encountered this issue for the first time this week. I could not get answers to the following from the Sonos person I spoke with:

Cause of the problem.
Who is working the problem (Amazon, Sonos, Both).
ETA for resolution.

I think some consistent follow-up will be needed to get this solved. First time Sonos support could not resolve an issue for me (multi-year customer).

Cause of the problem: some weird change on the Amazon SMAPI server

Who is working on it: Amazon (hopefully, if enough people complain)

ETA: I’m guessing you don’t work in the software development area.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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Tom J

Contributor II

Yes, not involved in software development but something suddenly changed and hoping it could be identified and addressed fairly soon. Will follow up with Amazon, but I would also hope Sonos would actively engage on our behalf. Whatever time it takes, I don’t think a periodic update on what is being done is unreasonable. Thanks for your reply, I appreciate it.

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dexy2030

Lyricist III

I have the same problem with just the first 5 Amazon Albums showing in my Sonos app. I contacted Amazon and they said no problem with them and to contact Sonos. Waiting for an agent to become available. Has anyone found out what the problem is?

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CSP2019

Contributor I

I am also having the same issue, only five albums displaying.

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Panic_Attaché

Enthusiast I

I encountered this issue for the first time this week. I could not get answers to the following from the Sonos person I spoke with:

Cause of the problem.
Who is working the problem (Amazon, Sonos, Both).
ETA for resolution.

I think some consistent follow-up will be needed to get this solved. First time Sonos support could not resolve an issue for me (multi-year customer).

Cause of the problem: some weird change on the Amazon SMAPI server

Who is working on it: Amazon (hopefully, if enough people complain)

ETA: I’m guessing you don’t work in the software development area.

I'm guessing you don't work in customer service 🤓

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dexy2030

Lyricist III

This is so frustrating. Amazon say it is not their problem. So why is nobody from Sonos doing anything. Should I regret buying Sonos for my kitchen, living room, terrace, bedroom and bathroom. Huge investment and now disappointed. On the other hand if it is the fault of Amazon I will switch to another service like Spotify. We just need to know who is the problem Sonos or Amazon!!!

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KeeperUSA

Lyricist I

I have the same issue - only five Amazon albums and artists show up on the Sonos App, but all the tracks are there. This is pathetic.

I also had the recent issue with the S1 controller not showing anything when you tried to add Amazon via the “add service” feature on the app. Had to start using the S2 app to use a service that just worked for many years until last weekend…

I paid a fortune for my Sonos system and have an Amazon music unlimited sub. When this stuff doesn’t work, it is a pain.

Less than impressed with both Amazon and Sonos. Glad I have my home server and my regular hifi system. If this is future of music listening, I am so happy to have all my physical vinyl and CDs.

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