Skip to main content
GingerDavid
Contributor I
June 8, 2023
Answered

Amazon Music "My Albums" list only shows first five albums (I have more than 300)

The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible.  I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists.  My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app.  Why does the Sonos app only show the first five?  Is anyone else seeing this?  Is there a fix?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Tom JAnswer
    Contributor II
    June 22, 2023

    There was a Sonos update yesterday and this issue appears to be solved. I am seeing all the artists and album titles now. Check if you have not had an opportunity.

    Thanks to all of you for engaging and everyone at Sonos who worked to fix this!

    View in thread

    70 replies

    Show previous replies
    kingc
    Contributor I
    June 10, 2023

    Sure glad Sonos offers other music services. Versatility!

      r2heineman
      Contributor I
      June 10, 2023

      I’m having the same issue only show the first five albums. Tracks are okay. Same issue with MACOS and Android.

       

        Mr Joolz
        Lyricist III
        June 12, 2023

        I too am having the same issue here. I have put a message on the relevant Amazon Forum, so hopefully something will happen in the not too distant future, as I find this problem somewhat frustrating.

          User987314
          Contributor I
          June 12, 2023

          Ok, I am dealing with basically the same issue, but on all Apple devices (i.e. iPhone, tablets). All of my music is there and can be played in Tracks, but both Albums and Artists show only 5 entries. This problem just started a week to 10 days ago, otherwise, has worked just fine in the past. I spoke to Sonos today and they said they would get with their Tech folks and get back to me. I also spoke to Amazon and they are asking me to re-pair all my devices, which I will try later today. I’m still confused as to if this is an Amazon issue or Sonos issue.

           

          Airgetlam
          Airgetlam
          June 12, 2023

          All indications, including information from a reliable third party programmer who works on his own Sonos clients, is that it’s Amazon who are not sending any data beyond the 5 items to the Sonos controller. 

          And if it truly were a Sonos issue, all services, not just Amazon, would be equally affected. 

          Bruce
          User987314
          Contributor I
          June 12, 2023

          So, what is the implied fix? So far in my discussions with Amazon, no one has owned the issue or suggested a solution on their side. As mentioned, my issue started no more than 10 days ago, but appears others have had this issue over the last year or so. I’m not finding anyone who says this issue has gone away yet. Has anyone had issues with other music sources like Apple or Spotify? May be time for a switch to a another music source.

          User987314
          Contributor I
          June 12, 2023

          Quick follow up… spoke to Amazon and they implied they had no information on this issue, but would get it to their engineers and get me a response (no time table). I also got an email back from Sonos stating “Our team is already working on this and we will inform you as soon as it gets resolved. No time frame is provided yet.” So, basically nothing!

          McNik
          Lyricist I
          June 13, 2023

          Glad it’s not just me. Thought I was losing my tech marbles. Tempted to defect to another streaming service if Amazon don’t sort their 💩 out.

          Rayware
          Lyricist I
          June 14, 2023

          The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible.  I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists.  My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app.  Why does the Sonos app only show the first five?  Is anyone else seeing this?  Is there a fix?

          I have a similar issue my library from Amazon it shows just the first five albums , I have spoken to Amazon about this and they are investigating  ,but they they say people should contact them as they can't fix the issue unless they are aware of it .I've been promised a fix in 4 to 5 days. My full library shows in the Amazon app .

            Edmundo1
            Lyricist III
            June 14, 2023

            Yep, I have the same issue.

            Albums and Artists 

             

            Show more replies
            Terms & ConditionsAccessibility statement