Contributor I

Answered

Amazon Music "My Albums" list only shows first five albums (I have more than 300)

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The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible. I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists. My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app. Why does the Sonos app only show the first five? Is anyone else seeing this? Is there a fix?

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Tom JAnswer

Contributor II

There was a Sonos update yesterday and this issue appears to be solved. I am seeing all the artists and album titles now. Check if you have not had an opportunity.

Thanks to all of you for engaging and everyone at Sonos who worked to fix this!

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Panic_Attaché

Enthusiast I

Having the same issue here. If i open tracks view, all are present but only five albums are showing in the album view

Corry P

Sonos Staff

Hi @GingerDavid

Thank you for reporting. We are investigating, but do not have an estimate for when a resolution will be actioned.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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GingerDavidAuthor

Contributor I

@Corry P Thanks for confirming that Sonos is aware of the issue. You may want to take note of the earlier comment by @controlav re the Amazon SMAPI service only restricting the album list to five items when the client device is Sonos, and not otherwise. So the API does work correctly, just not for Sonos apps. Your engineers should be able to work with that as a pointer to what needs fixing.

Corry P

Sonos Staff

Hi @GingerDavid

Thanks! SMAPI is short for Sonos Music Application Programming Interface, so I think our engineers are probably “all over it” 😁

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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christonge

Trending Lyricist I

Same issue here... Let's hope this gets sorted soon as the work around using the Amazon App doesn't work for me.

Ken_Griffiths

Same issue here... Let's hope this gets sorted soon as the work around using the Amazon App doesn't work for me.

The albums are definitely accessible via the Amazon Music App and ‘Connect’ (API) should allow you to play them ‘direct’ to your speakers from the Amazon servers.

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christonge

Trending Lyricist I

Same issue here... Let's hope this gets sorted soon as the work around using the Amazon App doesn't work for me.

The albums are definitely accessible via the Amazon Music App and ‘Connect’ (API) should allow you to play them ‘direct’ to your speakers from the Amazon servers.

Yeah all my music is still there... Not worried about that... But you can't play "direct" from the Android app though as the Sonos system doesn't show up in casting…

In the meantime, in the Sonos App, you just have to look for a song from the album you want to listen to and them open the album from there. It's a bit tedious but it works...

Ken_Griffiths

Same issue here... Let's hope this gets sorted soon as the work around using the Amazon App doesn't work for me.

The albums are definitely accessible via the Amazon Music App and ‘Connect’ (API) should allow you to play them ‘direct’ to your speakers from the Amazon servers.

Yeah all my music is still there... Not worried about that... But you can't play "direct" from the Android app though as the Sonos system doesn't show up in casting…

In the meantime, in the Sonos App, you just have to look for a song from the album you want to listen to and them open the album from there. It's a bit tedious but it works...

Not sure why you choose to refer to ‘casting’ here, as I’m referring to Amazon Music App (API) direct connection. It doesn’t matter if you are using Android or iOS … here’s a few screenshots from my Android tablet and all Sonos speakers are available on my android device via the Amazon Music App from the Google Play store. Each of my Sonos speakers are listed to ‘connect’ and play any albums from my library to any/all my Sonos devices.

‘Casting’ is an entirely different connection method.

DGR1

Chromatic Producer I

This is clearly an Amazon issue. Let’s hope they fix it soon (although yes, there are workarounds).

We could all embarrass ourselves by listing the five albums we have available……

My first album is 1989 by Taylor Swift 😂 While I bought this for my daughter, I will acknowledge that it’s a very fine album and so I’m not really too embarrassed.

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christonge

Trending Lyricist I

Same issue here... Let's hope this gets sorted soon as the work around using the Amazon App doesn't work for me.

The albums are definitely accessible via the Amazon Music App and ‘Connect’ (API) should allow you to play them ‘direct’ to your speakers from the Amazon servers.

Yeah all my music is still there... Not worried about that... But you can't play "direct" from the Android app though as the Sonos system doesn't show up in casting…

In the meantime, in the Sonos App, you just have to look for a song from the album you want to listen to and them open the album from there. It's a bit tedious but it works...

Not sure why you choose to refer to ‘casting’ here, as I’m referring to Amazon Music App (API) direct connection. It doesn’t matter if you are using Android or iOS … here’s a few screenshots from my Android tablet and all Sonos speakers are available on my android device via the Amazon Music App from the Google Play store. Each of my Sonos speakers are listed to ‘connect’ and play any albums from my library to any/all my Sonos devices.

‘Casting’ is an entirely different connection method.

Lucky you.... my app doesn't list anything other than my TV 😢

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