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GingerDavid
Contributor I
June 8, 2023
Answered

Amazon Music "My Albums" list only shows first five albums (I have more than 300)

The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible.  I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists.  My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app.  Why does the Sonos app only show the first five?  Is anyone else seeing this?  Is there a fix?

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    Tom JAnswer
    Contributor II
    June 22, 2023

    There was a Sonos update yesterday and this issue appears to be solved. I am seeing all the artists and album titles now. Check if you have not had an opportunity.

    Thanks to all of you for engaging and everyone at Sonos who worked to fix this!

    View in thread

    70 replies

    controlav
    controlav
    Lead Maestro
    June 8, 2023

    Interesting, I see the same truncation to five albums on the Sonos PC app and iOS, S1 and S2, but it works fine on my Windows app. I can guess what the cause is, so you’ll have to wait for Amazon to fix it.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      GingerDavidAuthor
      Contributor I
      June 8, 2023

      Hi controlav, thanks for your response.  I’m relieved that it’s not just me 😀  Are you suggesting that Amazon’s music service API is broken right now?

      Ken_Griffiths
      Ken_Griffiths
      June 8, 2023

      Yes, I’m only seeing 5 albums too - must be broken at the moment.

        controlav
        controlav
        Lead Maestro
        June 8, 2023

        Hi controlav, thanks for your response.  I’m relieved that it’s not just me 😀  Are you suggesting that Amazon’s music service API is broken right now?

        Yes, look like Amazon SMAPI service is restricting the list to five when called by the official Sonos apps. However the limit is not in place when used from other Sonos apps (which is weird, I’ll admit).

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          mgenthner25
          Trending Lyricist I
          June 8, 2023

          I'm seeing the same thing - My Music > Albums or Artists = 5, but I think I'm seeing all Tracks. I tried deleting and re-adding the service in the Android Sonos app but that did nothing.

            GingerDavidAuthor
            Contributor I
            June 8, 2023

            Just finished a live chat with Sonos customer service.  The agent said he would pass on my description of the problem (including controlav’s observation about the Amazon SMAPI service -- thanks again for that!) to their engineering team, but suggested as a workaround that I use the Amazon Music app, and tell it to use my Sonos device as a speaker via Bluetooth or AirPlay.  I guess that would work, but it’s not nearly as convenient as using the Sonos app.

            My advice, if you’re affected by this, is to contact Sonos customer service.  The more people raise this issue with them, the harder it is for them to ignore.

            Airgetlam
            Airgetlam
            June 8, 2023

            But problematic, if as @controlav suggests, it is something that Amazon needs to fix. I’m sure putting pressure on Sonos is all well and fine, but if the engineering effort isn’t on Sonos’ side, it may not be as beneficial as you might hope. It may be more helpful to register your concerns directly with Amazon.

            Bruce
              Ken_Griffiths
              Ken_Griffiths
              June 8, 2023

              There’s certainly no rush from my own personal perspective - I’m happy to use Amazon direct control via ‘Connect’ in the Amazon Music App, so it’s not that big an issue. I guess it will be fixed by Amazon, or whoever, at some point.

                GingerDavidAuthor
                Contributor I
                June 8, 2023

                Ken, it’s good that you’re not affected, but some of us have older Sonos products that don’t support AirPlay, so they are now just inert white bricks.

                Ken_Griffiths
                Ken_Griffiths
                June 8, 2023

                Ken, it’s good that you’re not affected, but some of us have older Sonos products that don’t support AirPlay, so they are now just inert white bricks.

                I’m not using Airplay? - I’ll will just be using Amazon Music App ‘Connect’ (direct) connection. I very rarely use Airplay2 when there’s a direct connection available.

                https://support.sonos.com/en-us/article/stream-audio-to-sonos-from-another-app

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