Amazon music connection loss

Amazon music (if I understand you properly) not in the Sonos controller contacts a different server (or port, depending) than the Sonos does. Sonos needs to contact SMAPI installed data, other apps (like phone and computer apps) contact servers that don’t have SMAPI installed. While there shouldn’t be any differences, this isn’t guaranteed. 

You've also checked status.sonos.com as well?

For instance, currently:

Amazon Music - Planned Maintenance

Monitoring - Amazon Music is performing schedule maintenance. During this time users may experience playback failures while using Amazon Music on Sonos.
Aug 12, 2026 - 21:58 UTC

Yeah that just popped up.  Also found that Sonos had an update. It's spotted to auto update.  I updated the app and Amazon Music works fine. 

How do people keep missing these orange boxes? On a mobile phone, you even have to tap to dismiss them.

To all, I  just recieved a planned maintenance notice for Amazon Music. They could have submitted this earlier to avoid all the bs checks on my end and waste of time. 

Also found Sonos app has an update. After doing that it's working fine. 

How do people keep missing these orange boxes? On a mobile phone, you even have to tap to dismiss them.

 

 

It was not on my phone until a few minutes ago.  It never alerted me all day

How do people keep missing these orange boxes? On a mobile phone, you even have to tap to dismiss them.

 

 

Don’t be so critical. Four hours ago the maintenance flag wasn’t loaded by Sonos. So either Amazon was slow to update Sonos about the maintenance or Sonos was slow to  set the popup. Either way Things happen sometimes after the fact.

There was no popup last time I was here, when I was posting above and my music was working fine.

There was a pop-up when I made this post but I spent the time between the two posts listening to Amazon music with no issues.

I cannot play songs from my Sonos playlist that steam from Amazon Music on Iphone and Ipad.  I can play the songs on the Window app Sonos Controller for PC.  I’ve done all the recommended triage on Iphone, Amazon music, Router, etc.  When I try to search for a song on Amazon Music I do not get individual songs, I get stations. episodes and podcasts.