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05gpgtp
Contributor I
August 12, 2026
Answered

Amazon music connection loss

  • August 12, 2026
  • 24 replies
  • 271 views

Anything I've tried so but let amazon music work on my sonos app.  I've reset wifi, router, removed amazon and added, reauthorized, cleared cache on sonos and amazon, forced stop and opened break up and so days Amazon Music connection lost. I can use any other services just fine.  This is either strictly an amazon issue  ir sonos app connecting to it.  

 

This just started a few days ago. 

Best answer by 05gpgtp

To all, I  just recieved a planned maintenance notice for Amazon Music. They could have submitted this earlier to avoid all the bs checks on my end and waste of time. 

 

Also found Sonos app has an update. After doing that it's working fine. 

the best "Answer" . Nothing further needed.  Resolved. 

24 replies

Show previous replies
Airgetlam
Airgetlam
August 16, 2026

Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Unfortunately, support doesn’t work these forums, these forums are for, as it suggests at the top, for the Community, and not support. The very few moderators certainly try to help where they can, but there’s no guarantee, and they’re stretched pretty thin. Your best bet is to call in. 

Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    August 16, 2026

     I’ve done all the recommended triage on Iphone, Amazon music, Router, etc.  

    If you are sure you have done everything support is your best bet.

    If you would like suggestions from users to make sure you didn't miss something, tell us what you actually did and we can compare that to our problem solving steps.

    JKurt
    Contributor I
    August 16, 2026

     I’ve done all the recommended triage on Iphone, Amazon music, Router, etc.  

    If you are sure you have done everything support is your best bet.

    If you would like suggestions from users to make sure you didn't miss something, tell us what you actually did and we can compare that to our problem solving steps.

    Sonos Technical support said they are waiting on an update from Amazon Music to fix the streaming connection between Sonos and Amazon Music.  Amazon Music cannot confirm this update from Sonos. 

    Stanley_4
    Stanley_4
    Grand Maestro
    August 16, 2026

    OK, hadn't realized there was something broke  at Amazon as my Android system has been playing them without issue once I did the reauthorize a couple days ago.

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