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05gpgtp
Contributor I
August 12, 2026
Answered

Amazon music connection loss

  • August 12, 2026
  • 24 replies
  • 271 views

Anything I've tried so but let amazon music work on my sonos app.  I've reset wifi, router, removed amazon and added, reauthorized, cleared cache on sonos and amazon, forced stop and opened break up and so days Amazon Music connection lost. I can use any other services just fine.  This is either strictly an amazon issue  ir sonos app connecting to it.  

 

This just started a few days ago. 

Best answer by 05gpgtp

To all, I  just recieved a planned maintenance notice for Amazon Music. They could have submitted this earlier to avoid all the bs checks on my end and waste of time. 

 

Also found Sonos app has an update. After doing that it's working fine. 

the best "Answer" . Nothing further needed.  Resolved. 

24 replies

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Airgetlam
Airgetlam
August 12, 2026

Amazon music (if I understand you properly) not in the Sonos controller contacts a different server (or port, depending) than the Sonos does. Sonos needs to contact SMAPI installed data, other apps (like phone and computer apps) contact servers that don’t have SMAPI installed. While there shouldn’t be any differences, this isn’t guaranteed. 

You've also checked status.sonos.com as well?

Bruce
Airgetlam
Airgetlam
August 12, 2026

For instance, currently:

Amazon Music - Planned Maintenance

Monitoring - Amazon Music is performing schedule maintenance. During this time users may experience playback failures while using Amazon Music on Sonos.
Aug 12, 2026 - 21:58 UTC

Bruce
05gpgtpAuthor
Contributor I
August 12, 2026

For instance, currently:

Amazon Music - Planned Maintenance

Monitoring - Amazon Music is performing schedule maintenance. During this time users may experience playback failures while using Amazon Music on Sonos.
Aug 12, 2026 - 21:58 UTC

Yeah that just popped up.  Also found that Sonos had an update. It's spotted to auto update.  I updated the app and Amazon Music works fine. 

Smilja
Smilja
August 12, 2026

How do people keep missing these orange boxes? On a mobile phone, you even have to tap to dismiss them.

 

 

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    05gpgtpAuthor
    Contributor I
    August 12, 2026

    To all, I  just recieved a planned maintenance notice for Amazon Music. They could have submitted this earlier to avoid all the bs checks on my end and waste of time. 

     

    Also found Sonos app has an update. After doing that it's working fine. 

      05gpgtpAuthor
      Contributor I
      August 12, 2026

      How do people keep missing these orange boxes? On a mobile phone, you even have to tap to dismiss them.

       

       

      It was not on my phone until a few minutes ago.  It never alerted me all day

      05gpgtpAuthorAnswer
      Contributor I
      August 12, 2026

      To all, I  just recieved a planned maintenance notice for Amazon Music. They could have submitted this earlier to avoid all the bs checks on my end and waste of time. 

       

      Also found Sonos app has an update. After doing that it's working fine. 

      the best "Answer" . Nothing further needed.  Resolved. 

      AjTrek1
      AjTrek1
      August 12, 2026

      How do people keep missing these orange boxes? On a mobile phone, you even have to tap to dismiss them.

       

       

      Don’t be so critical. Four hours ago the maintenance flag wasn’t loaded by Sonos. So either Amazon was slow to update Sonos about the maintenance or Sonos was slow to  set the popup. Either way Things happen sometimes after the fact.

      Together Everyone Achieves More = T.E.A.M.
        Stanley_4
        Stanley_4
        Grand Maestro
        August 13, 2026

        There was no popup last time I was here, when I was posting above and my music was working fine.

        There was a pop-up when I made this post but I spent the time between the two posts listening to Amazon music with no issues.

          JKurt
          Contributor I
          August 16, 2026

          I cannot play songs from my Sonos playlist that steam from Amazon Music on Iphone and Ipad.  I can play the songs on the Window app Sonos Controller for PC.  I’ve done all the recommended triage on Iphone, Amazon music, Router, etc.  When I try to search for a song on Amazon Music I do not get individual songs, I get stations. episodes and podcasts. 

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