Collaborator II

Albums have suddenly started to behave strangely.

Forum|Forum|11 months ago
October 13, 2025
141 replies
3288 views

Hello all, I hope someone can help me.

I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.

Only one track (The same track) showing in both albums

You can see that a look into the folder for this album shows 11 tracks.

Doing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.

So I am very confused as why adding one album can suddenly cause this issue with other completely unrelated albums. Sorry to have rambled on.

Any thoughts anyone?

Anthony

Show previous replies

A

Anthony_6Author

Collaborator II

@RogerWF

It’s great that you’ve persevered with Sonos over this issue and continued to keep us informed of progress, or lack of.

Ive largely given up ever seeing Sonos fix this issue. Fortunately I currently only have two albums with this issue neither of which I listen to often. If I do want to listen I just go to folder view, or I dig out the original CD and play it on a CD player, now there’s a novel idea 😀

Anthony

kdowling

It’s quite ridiculous that sonos support is still asking for ‘duplicate’ album files. When it’s been shown over and over again, that there is nothing wrong with the ‘duplicate’ album files. Change the library and re-scan and ‘Oh My!’ the duplicate albums are no longer duplicate! But now different albums are. Duh! This is absolutely crazy.

I’m with Anthony on this. Based on sonos’s grasp of the problem, this is never going to be fixed.

O

only_sleeping

Enthusiast II

New app and player update, fingers crossed this will be the one to fix things…

O

only_sleeping

Enthusiast II

Still broken.

kdowling

Still broken.

Yup

CronoCX

Enthusiast II

I haven’t checked yet. But darn it.

CronoCX

Enthusiast II

Your tags look perfect. This is definitely a Sonos problem. For some reason I don’t see that duplication issue here. I’m IOS. Music is on a SonicTransporter i5. No recycle bin in the SonicTransporter. Approx 45,000 tracks. Tagging software is DbPoweramp. Folder structure is Genre - Artist - Album - Tracks & Album art file. Imported playlists are M3U.

Maybe a year ago or so there were duplicates of my compilation albums where there was one track per album. Sonos addressed that issue and all my compilations are as they should be now. Back when compilations showed duplicates they did show correctly in Folder view.

Yeah, we’ve been saying that all along. The “Folder” views also look perfect on our ends. Nice of you to finally realize that :)

CronoCX

Enthusiast II

Hi all,

FWIW, I have had a few more exchanges with SONOS support on this issue. He asked me to provide one of my ‘duplicate’ albums to him, which I did on Dropbox. Needless to say, by itself, it is not a problem, as his subsequent reply on 4/24 indicated:

“Hi Roger, Thank you for sending this album. Unfortunately I am not able to replicate any duplicates here. I will check back with the engineering team to see if any progress has been made on the investigation. Cheers,...”

I replied with a link to a document summarizing my current status: https://www.dropbox.com/scl/fi/s5bzu3yjha2074435qqhh/DuplicateAlbums_20260425.pdf?rlkey=7jmombpe6gzu4o24603gznwum&st=h9nhxcol&dl=0

In summary, it shows the four albums in my library that currently showed false duplicates. Each album, when selected from the SONOS Albums list, shows only one track.

I removed those four albums from my library and reindexed. A new false duplicate showed up.

So I added those four albums back, only to show that this new false duplicate was not a duplicate previously.

Then I made an unrelated change to the library (deleted an album I’ve been meaning to delete) and reindexed. I now have eight false duplicates.

Will provide any updates I may receive.

Would love to know if you could direct them to other members having this same issue? I finally have a doc ready, but I know trying to get through Tier 1 Support is gonna be painful, but I suspect that’s the best way to get more cases with the problem.

MoPac

Headliner III

Your tags look perfect. This is definitely a Sonos problem. For some reason I don’t see that duplication issue here. I’m IOS. Music is on a SonicTransporter i5. No recycle bin in the SonicTransporter. Approx 45,000 tracks. Tagging software is DbPoweramp. Folder structure is Genre - Artist - Album - Tracks & Album art file. Imported playlists are M3U.

Maybe a year ago or so there were duplicates of my compilation albums where there was one track per album. Sonos addressed that issue and all my compilations are as they should be now. Back when compilations showed duplicates they did show correctly in Folder view.

Yeah, we’ve been saying that all along. The “Folder” views also look perfect on our ends. Nice of you to finally realize that :)

Problem is I can’t do anything about it. What does Sonos say when you talk to them?

MoPac

Headliner III

Would love to know if you could direct them to other members having this same issue? I finally have a doc ready, but I know trying to get through Tier 1 Support is gonna be painful.

I got to level 2 support fairly quickly. My issue was the imperfect gapless playback when playing Dolby Atmos. At least now Sonos is aware of the issue.

Show more replies

Sign up

Login to the community