Enthusiast I

Question

Alarm function in app update 9th of May 2024

Forum|Forum|2 years ago
May 9, 2024
164 replies
25507 views

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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Ntblair

Lyricist I

How can I get my $6k back this is ordinary would a $300 Bluetooth speaker work better ?

S

Steven_JS

Lyricist I

This is exactly the kind if poor managerial decision making and bad UX research and user testing that loses you customers.

Please bring the alarm back else I just won't buy any more of your products.

I do take some hope that the feature will be back, it is on this product roadmap for 21 May

O

Oxford user

Lyricist I

What a joke. Has no-one from Sonos acknowledged this amateurish screw up?

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midnightDynamo

Contributor I

I’m disgusted. Over £5500 spent on speakers which Sonos obsoletes when it chooses, the app has never worked well, they cut out and die for no reason when WiFi is perfect.

And now they release this diabolical app with no alarms, sleep timers, a terrible UX and everything that is bad about app development.

Sonos could be the best hardware and the best app and community in the world with just a little care.

Shame that they don’t.

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rnxn

Lyricist I

Just logged in to add a comment to say that I’m incredibly unimpressed and inconvenienced by this. I’m a heavy sleeper and my iphone alarm doesnt quite cut it sometimes. Hope I wake up for work tomorrow 🙃

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Skiwi

Lyricist I

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

I agree, this update has sent the system backwards. Worst update ever that I can’t undo now.

Ken_Griffiths

Just logged in to add a comment to say that I’m incredibly unimpressed and inconvenienced by this. I’m a heavy sleeper and my iphone alarm doesnt quite cut it sometimes. Hope I wake up for work tomorrow 🙃

Maybe use the voice services available on your Sonos Roam, as listed in your profile, to set the Alarm for you instead on that speaker, but keep your phone set aswell, just as a backup, until the issue is resolved in a week from now, as announced.

Ken_Griffiths

Just logged in to add a comment to say that I’m incredibly unimpressed and inconvenienced by this. I’m a heavy sleeper and my iphone alarm doesnt quite cut it sometimes. Hope I wake up for work tomorrow 🙃

Your profile also lists S1 devices - so maybe set an alarm on those using the S1 App - you could also use the desktop controller App to enable/disable an alarm on any of your Sonos speakers.

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Mr. Ban Ban

Lyricist I

What should I do? I am traveling for one week starting tomorrow and now I cannot control and turn-off my alarm in the app… i don’t wanna unplug my speakers tho…. cuz it may loose the network when I come back home...

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Duncan_24

Lyricist II

Hooray, just downloaded the update and the "new" app now has alarm control.

Look under the gear wheel at the top then Manage System.

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