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Louismar8
Enthusiast I
May 9, 2024 8:59 AM UTC
Question

Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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    Seven99
    Lyricist I
    May 12, 2024 2:13 AM UTC

    Very annoyed with the new update. Same experience as for most people that commented here. Thinking about selling all my sonos products. Anyone has a recomm for an alternative system? 

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      Griswold
      Lyricist I
      May 12, 2024 4:00 AM UTC

      Anyone from Sonos going to respond to this thread? Fixes planned soon? Can I revert back to the old version of the app until you fix this one? 

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        Sacred212000
        Lyricist I
        May 12, 2024 7:01 AM UTC

        Is there a way to downgrade the app?  What a useless update. Do they want me to go buy HomePods?

        I went to playstore and downloaded something that helped me go back to old version which us great but I keep getting it updated. I gave now turned off permissions so hopefully will be OK.  I will try and find sorce if this info, as I can't find it now 

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          Haff99
          Lyricist I
          May 12, 2024 8:07 AM UTC

          Hi.

          Not being able to turn off the alarms is extremely inconvenient, and seems pretty basic. They should have withdrawn the update and restored the old app. The norm seems to be to release unfinished software and let users test it for more and more companies these days. I am extremely dissatisfied, and will rate the app and system accordingly. 

          Regards,

          A very disappointed customer

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            Nessieroo
            Lyricist I
            May 12, 2024 9:36 AM UTC

            Thanks for the link to the app, I didn’t know there was one for macOS.  That will work for me until they fix the iPhone and Android apps.

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            noeyedeer
            Contributor I
            May 12, 2024 8:46 PM UTC

            Absolute muppets… no alarms in upgrade.
             

            This compounds issues like lack of hi-res streaming. With other more compelling offerings in the market it makes any new Sonos purchases difficult to justify. 

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            KiwiInDE
            Lyricist I
            May 12, 2024 9:34 PM UTC

            Thankfully my wife did not update her App so I could actually turn off the active alarm! What a stupid thing to do. Would have had to reset two speakers if we had to have the same alarm for the rest of our lives!!!!

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            McGnuggitt
            Contributor I
            May 13, 2024 1:35 AM UTC

            What. The. Actual.

             

            There was nothing really wrong with the last version...and to put out what wouldn’t even pass for a beta version without a roll-back option is assinine! 

            The new look is infantile as well. Big round edged grey bubbles of nothingness… Where’s the intuitive, snappy industrial design? Who in your UX team let this POS out the door?

             

            The app as it is now is patently unusable. I sincerely hope that there’s a public apology with the fix..and soon.

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              Tourbillon
              Tourbillon
              Trending Lyricist I
              May 13, 2024 7:36 AM UTC

              Maybe this will perhaps help some users that are having an issue with an existing alarm. It requires either a PC, or Mac, with the Desktop controller installed (available HERE)

              See below:

              Sonos app for macOS or Windows

              1. Click Alarms from the bottom of the Select a Music Source pane on the right side of the Sonos app.
              2. To edit an existing alarm, click the name of the alarm, then click Edit.
              3. Set your Time, Room, Music, Frequency and Volume settings.
              4. Click OK to save the alarm

              Thanks! Your a life saver.. I overlook that one.. Now I can enable/disable or adjust it. :)

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              Playbar + Sub + 2 x Play 3/ 2x Play 1 in Kitchen
                Ntblair
                Lyricist I
                May 13, 2024 11:14 AM UTC

                If anything they needed to add functionality and ease to the setting of the alarm what a joke to not have it on there I can’t turn my early morning alarm off now it don’t take much to replicate apps services 

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