Enthusiast I

Question

Alarm function in app update 9th of May 2024

Forum|Forum|2 years ago
May 9, 2024
164 replies
25507 views

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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S

SCEMO

Lyricist III

I have an alarm set that I can’t turn off! This is ridiculous. I have to unplug that device when I don’t want the alarm to go off.

Im in the same boat Simon … leaving town in 2 hours and for the life of me, I can’t figure out how to turn this alarm off so my neighbors don’t hear it for the two weeks I am gone. SONOS … WHAT AN EPIC FAIL. way to go at pissing off your customers. I am shocked they did this. NIGHTMARE.

W

Wkurtz

Lyricist I

Personally, I always thought the previous version was a complete disaster: bugs, bad design and a terrible UX. I was always saying to myself: "Sonos should take care of this as it's the core of the interaction with the system".

Now, this update. What a mess. Almost like there are no QA at the company (or they are not listening to them). And, on top of it, the time they are taking to fix it!

A disaster for their customer base when there are more competitors around!

Ken_Griffiths

I have an alarm set that I can’t turn off! This is ridiculous. I have to unplug that device when I don’t want the alarm to go off.

Im in the same boat Simon … leaving town in 2 hours and for the life of me, I can’t figure out how to turn this alarm off so my neighbors don’t hear it for the two weeks I am gone. SONOS … WHAT AN EPIC FAIL. way to go at pissing off your customers. I am shocked they did this. NIGHTMARE.

Can’t you just power off your speaker whilst you’re away?

W

Wkurtz

Lyricist I

Can’t you just power off your speaker whilst you’re away?

Powering off speakers is not a solution. I know people that own 7 or 10 speakers. The solution is to go around the house disconnecting speakers?

Sonos is a $2B cap company. They should take care of their customers and be ahead in innovation. Not going backwards to 15 yrs ago.

Ken_Griffiths

Can’t you just power off your speaker whilst you’re away?

Powering off speakers is not a solution. I know people that own 7 or 10 speakers. The solution is to go around the house disconnecting speakers?

Sonos is a $2B cap company. They should take care of their customers and be ahead in innovation. Not going backwards to 15 yrs ago.

It’s a responsible thing for you to do if you’re away for two weeks …and more-so if you think an alarm might disturb your neighbour.

There are 3rd party Apps and the Sonos Desktop Controller that can do this, but the suggestion I made must surely be the easiest, you only have to switch off the speaker on which the alarm is set.

Other users have apparently stated that the Alarm features will be in the next App update due May 21st. It seems it was in the initial release 80.0.0 but was withdrawn in the 80.0.04 update. So I’m guessing an issue was discovered that their engineers are working on at the moment and testing.

It is what it is and as you are leaving/travelling soon, the sensible thing is to just unplug the speaker affected.

S

SCEMO

Lyricist III

I have an alarm set that I can’t turn off! This is ridiculous. I have to unplug that device when I don’t want the alarm to go off.

Im in the same boat Simon … leaving town in 2 hours and for the life of me, I can’t figure out how to turn this alarm off so my neighbors don’t hear it for the two weeks I am gone. SONOS … WHAT AN EPIC FAIL. way to go at pissing off your customers. I am shocked they did this. NIGHTMARE.

Can’t you just power off your speaker whilst you’re away?

That’s what I did. And get this… I sent a heated email to support@sonos.com and guess what… they don’t monitor that email address. I am so pissed off I will begin finding another music streaming solution. This was just so bad, I can’t look past it. LMK if you find a way to shut the alarms off. :)

S

SCEMO

Lyricist III

I have an alarm set that I can’t turn off! This is ridiculous. I have to unplug that device when I don’t want the alarm to go off.

Im in the same boat Simon … leaving town in 2 hours and for the life of me, I can’t figure out how to turn this alarm off so my neighbors don’t hear it for the two weeks I am gone. SONOS … WHAT AN EPIC FAIL. way to go at pissing off your customers. I am shocked they did this. NIGHTMARE.

Can’t you just power off your speaker whilst you’re away?

I unplugged the Sonos unit all together. Pretty sad I had to do this. What a shitshow.

S

SCEMO

Lyricist III

apkmirror.com is your friend… roll back to the old version and don’t accept automatic app updates.

I tried this without success. Downloaded to my PC and to my iPhone out of shear frustration to try and fix this. Should there be a program that pops up? I got nervous and deleted thinking there was spyware. LMK your thoughts and thanks!

J

Jddssc121

Lyricist II

They do have an Apple Silicon APP I am using it on my MacBook Air M2 you download it from their site and it allows you to edit or add new alarms.

If they havre an Apple Silicon APP then please explain the Rosetta requirement.