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Stone151970
Contributor I
May 7, 2024 9:08 PM UTC
Question

after update 80.00.20 all devices not available

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.

S2 with sub,Playbar,play3 and move.

the devices are available in my Spotify App.

In Sonos s1app are the devices viewable ….  
 

IOS iPhone 15max pro

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    Stone151970Author
    Contributor I
    May 8, 2024 3:17 PM UTC

    Try to Update with my IMac….found Sonos and then

    the Connect failed….new install Sonos on

    mac nur Same problem

     

    i feel Like a Beta tester

     

    Shame on QM Sonos 

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      ssw1234
      Lyricist II
      May 8, 2024 9:19 PM UTC

      *FIXED SPEAKER ISSUES WITH 80.00.20*

      I experienced the same issues as reported by others where all of my Sonos speakers were no longer accessible via the Sonos app. I was forced to update the firmware to 80.00.20 and I kept getting a message that i needed to update my speakers. But the update process failed when I was using my iPhone.

      I ended up downloading the Sonos app to my MacBook and I was also prompted to update the products when i launched the app. The updates actually completed and then i was able to see my speakers again in the iPhone app and desktop.

      Hope this works for others.

       Update

      I only did the update after my Sonos system was no longer able to connect to my Sony A8 TV with Apple TV 4K. I tried resetting my Apple TV, unplugging my Beam that is connected to my TV, unplugging Apple TV and nothing worked. I also deleted the Sonos app from my iPhone and re-installed both the Sonos 1 (original) and Sonos (updated) app from the Apple store. 

      Prior to this, I only had the Sonos App installed on my iPhone. I tried to do the ‘required’ updates from my iPhone and it kept failing. So I downloaded the Sonos app onto my MacBook, which is how i was able to update my system.

      For those who have tried this, I would also try installing the Sonos app onto a new device if possible. 

      Luckily I did not have to reset any of the Sonos speakers to get it working again.

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      Daniel_109
      Lyricist I
      May 8, 2024 10:57 PM UTC

      Same Problem here… 😔

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      Abnormaal45
      Lyricist I
      May 9, 2024 12:56 PM UTC

      The last update is absolute rubbish.

      After updating, the app lost all connection to my devices.

      Sometimes, after opening the app more than 30 times, the devices show up.

      When there are no devices, I can open my music-library from my server shared files. But when devices are connected, my music labrary is gone.

      The old S2 app on another device, still works and is showing devices, without problems.

      Come on Sonos, get your s*** together.

      As a long time fan of your system, I am extremely disappointed!!

       

      Moderator Note: Modified in accordance with the Community Code of Conduct.

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        Peter_138
        Lyricist I
        May 10, 2024 5:03 AM UTC

        I habe the same Issum.

        I'm using the app on Android therefore I cannot try the suggested workaround on Apple Devices.

        Dies anyone habe a solution for this Problem on Android devichs?

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          MURCX
          Lyricist I
          May 13, 2024 9:42 PM UTC

          Same issue with no system components showing available or configured after update.. running latest Android version..

           

          Have found that if I connect via Bluetooth to a single roam speaker I then have access to every system component

          Still very buggy when joining rooms and moving through the app. Does not appear to have been properly better with basic testing methods.. 

          Sonos should allow rollback install of previous versions until they get this corrected. The longer they take to step up admit mistake and go back to working the issue the bigger the issue will become... 

           

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            Flalo
            Enthusiast I
            May 14, 2024 4:13 PM UTC

            Just unplugged all speakers and router. Updated new app that just came out. Rebooted everything, Sonos updated all the speakers. Now it finds all speakers still won’t play all rooms at once. It lags forever every time you do any kind of change like a room, a song, volume. Sonos you have dropped the ball big time with this app. I’m so frustrated and pissed having all these speakers that all the sudden don’t work right anymore because of you. Bring the old app back!!!

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              chomskyknows
              Avid Contributor I
              May 15, 2024 1:53 AM UTC

              same. absolute crapshow

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                Imausername
                Lyricist I
                May 15, 2024 2:31 AM UTC

                Same issue. I downloaded the app on my Mac and MyPC and they work great.  Unfortunately, didn’t fix the garbage IPhone update.

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                  SUPER-TECH
                  Contributor I
                  May 15, 2024 11:58 AM UTC

                  Very Frustrating..

                  Can not get a new system for a customer working …

                  Maybe I'll just pull everything out and sell them something more reliable ..

                  Tried also.to contact support ,yesterday the wait time was 85min today it 145min .This is ridiculous ,I've spent 3hrs.ysterday and 3hrs today ..I have never had issues like.this with sonos before ..

                  The Sonos engineers should be shameful.…

                   

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