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corwinyu
Contributor I
May 20, 2020
Answered

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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      Krishma M
      Krishma MAnswer
      Retired Sonos Staff
      October 9, 2020

      Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

      We and the community are always here to help.

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      Cat
      Lyricist I
      September 28, 2020

      Ugh. I am having this problem also. I was able to play Audible over Sonos a couple of hours ago.  I can still listen to Audible on my phone, but Sonos tells me that access is denied. Have tried using the Sonos app on both my phone and my laptop, removing/reinstalling Audible, re-authorizing, and restarting my Mac. I’m out of ideas. Looks like I’m not the only one.

       

        Robert_73
        Contributor II
        September 28, 2020

        Since we downloaded MAC OS 10.15.7 we are unable to listen to Audible on Sonos.  We get an error message that says “Unable to access Audible.  Access is denied.”  Can you please help with this?

        We ran a diagnostic program.  The diagnostic code is 1289885642.

        Thanks Robert Powell

        edinblack
        Lyricist I
        September 28, 2020

        I am having the same problem as above.

          anneh247
          Contributor I
          September 28, 2020

          Me too, posted to Twitter but so far nothing. =/

            trace1301t
            Lyricist I
            September 28, 2020

            Same issue here running  sonos1app

              anneh247
              Contributor I
              September 28, 2020

              I’m running new Sonos app.

                pennygwent
                Lyricist I
                September 28, 2020

                Getting the same problem on the new app and missing my bedtime audio book  like many others it appears

                  Emma Cornford
                  Contributor I
                  September 28, 2020

                  same here, thank goodness its not just me, although ive been having IT issues all day. 

                  hope its resolved soon as missing my bedtime story.. hope its not an S1 issue..

                  NickL6626
                  Lyricist I
                  September 28, 2020

                  Same problem here - can we get an update from Sonos support please??

                  Also the real time service status shows audible as operational, this thread suggests otherwise. . . 

                    Anevert
                    Lyricist I
                    September 28, 2020

                    We are having the same issue. I did reset my amazon password a week or so back but I have reauthorized Sonos successfully. Any ideas?

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