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corwinyu
Contributor I
May 20, 2020
Answered

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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      Krishma M
      Krishma MAnswer
      Retired Sonos Staff
      October 9, 2020

      Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

      We and the community are always here to help.

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      Othello
      Lyricist I
      May 28, 2020

      Same issue here. Tried reconnecting service but no joy. Plays fone on my app just won't talk to sonos. Yet i can see it on the sonos app. It just won't allow access.

      HouseAd
      Contributor I
      May 28, 2020

      I am having the same issue.  I’ve rebooted each device, my router, reauthorized my Audible account to no avail.  I can browse my Audible library via the Sonos app and desktop controller, however playback is always “access is denied”.

        JDackins
        Lyricist I
        May 28, 2020

        Same problem for me. Was working fine yesterday. I’ve reauthorised audible via sonos. Also deinstalled and reinstalled it. Still same issue.

        audbile works fine through its own app- so not an account or audible issue. Seems specific via sonos

          camalexander
          Contributor I
          May 28, 2020

          Also having the same issue. Diagnostic number is here 802047834

          Sebastien D.
          Sebastien D.
          Sonos Staff
          May 30, 2020

          Greetings folks,

           

          I just wanted to follow up and let you know there was an Audible Outage and it has been resolved. If you are still running into issues initiating Audible Playback to Sonos, let me know. I’ll be happy to help.

          Help others find useful content by clicking the like button and selecting best answer to your question.
            ChadSchofield
            Lyricist I
            September 28, 2020

            Getting the same problem as described with Audible 'Access denied: Chapter...' from both Sonos and Audible.

            All working perfectly yesterday. Spotify working on Sonos rooms no problem. Audible working perfectly on phones.

            Have tried restarts, checked updates... before we try anything more drastic will wait to see if it's another "outage", as that seems to be the solution offered.

              ProfessorXavier
              Lyricist I
              September 28, 2020

              Hi @Sebastien D., I just started getting the “Unable to play [Audible book Chapter X.] Access is denied.” I did try re-authorizing my account, but it didn’t seem to have any effect. If there’s anything you can do on Sonos’ side with regard to the functioning of the API, I’m sure I wouldn’t be the only one who’d appreciate it.

                ibnale
                Contributor I
                September 28, 2020

                I am having the same issue as well.  Looks like it’s been a persistent one (rather than about outages). I have two different systems in two different homes. Audible works fine on my S2 system - the only issue is on my system running S1. Would be a bummer if this is one of those intentional “glitches” designed to drive conversion to S2. 

                  bowtiepony
                  Lyricist I
                  September 28, 2020

                  Hello I am getting

                  “Unable to play [Audible book Chapter X.] Access is denied.” I did try re-authorizing my account, but it didn’t seem to have any effect. I have S1(s) I have them setup under 2 different accounts I am getting it on both accounts.

                  What can we do to address this issue? 

                    mlforbesy
                    Contributor I
                    September 28, 2020

                    We are having the same issue tonight with Audible - access denied. Causing all manner of issues with the childrens bedtime!

                     

                    I hope its a simple matter that will be resolved by tomorrow and it is not an issue with our system and setup. 

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