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corwinyu
Contributor I
May 20, 2020
Answered

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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      Krishma M
      Krishma MAnswer
      Retired Sonos Staff
      October 9, 2020

      Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

      We and the community are always here to help.

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      45 replies

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      8858oboe
      May 28, 2020

      Yes it does, there are multiple versions of the software in play at Audible, I have experienced ups and downs on mu Sonos, Amazon, IPad, IPhone and IMac systems are deifferent times over past week or more.

      right now the IMac and IPhone accesses are stable and so is Alexa/Amazon.  Haven’t tried Sonos yet.

        philanthropy
        Lyricist I
        May 28, 2020

        There may be multiple client apps but they all talk to the same API at Amazon so please don’t dilute this request for help with pointless arguments about client software.

        Something is wrong with the Sonos client for Audible it’s being very unstable and I’m getting the access denied permanently now.

        Come on Sonos fix this please.

         

          dangiles
          Lyricist I
          May 28, 2020

          I’ve tweeted the @SonosSupport team, and a number of other folks on the same thread have said they are having the same issue.

          User149720
          Contributor I
          May 28, 2020

          I've got the same issue was working this morning but not this evening. Audible app is working on Android. Fingers crossed it gets fixed soon. I'm thinking this is a taste of things to come for my legacy devices 😬

          Norab
            Djmitch70
            Lyricist I
            May 28, 2020

            Mine has been doing the same for last week or so.  Annoying when pay so much for audible books.

            bendope
            Lyricist I
            May 28, 2020

            I am getting the same problem since about 1 hour. It worked fine this morning. Tried to reauthorize the account, restart the WIFI, restart all apps. It works fine directly from the audible app, but not via SONOS.

            Thronabulax
            Lyricist I
            May 28, 2020

            I have same problem since a few hours ago. 

              BillSpleen
              Contributor I
              May 28, 2020

              Same here. Unable to put a 9 year old to bed with his favourite Harry Potter. Audible plays fine via other clients (iOS), so the Audible API is up. Sonos has been re-authorised to Audible, I’ve removed the Audible service from my Sonos app and re-added it. None of that works.

              Based on the error message “Unable to play XXX - access is denied” my guess is that Sonos is failing to authenticate properly against the Audible API.

              Airgetlam
              Airgetlam
              May 28, 2020

              Seems reasonable. Since there hasn’t been a change on the Sonos side of things, have you contacted Amazon/Audible?

              Bruce
              Kieron T
              Lyricist I
              May 28, 2020

              Also getting this today, and not on a legacy device either. Reassuring that others having same problem. But Sonos need to sort this ASAP...

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