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corwinyu
Contributor I
May 20, 2020
Answered

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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      Krishma M
      Krishma MAnswer
      Retired Sonos Staff
      October 9, 2020

      Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

      We and the community are always here to help.

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      45 replies

      oostmann
      Lyricist I
      May 21, 2020

      Since today I have the same problem. Yesterday everything worked fine!

        tkaluzny
        Lyricist I
        May 21, 2020

        Same here I just came to open an issue but saw yours so adding my 2c. Reauthorized, switched to Ethernet from wifi, still same.

        Worbymusic
        Lyricist I
        May 21, 2020

        Same here

         

        tkaluzny
        Lyricist I
        May 21, 2020

        Actually for me it plays for a couple of minutes and then stops and show access denied and cannot start again, then after some time/app restarts it starts and basically same happens

        RLV
        Lyricist I
        May 28, 2020

        Same here. All the Audible books in the list are ‘access denied’. I have reauthorized Audible and it works fine on the app on my phone. I’m getting more than a little fed up with this kind of glitch -- most days we have a problem of one kind or another with Sonos.

        dangiles
        Lyricist I
        May 28, 2020

        Same problem. Worked early today. All books now say Access Denied, despite re-authorising Audible on Sonos successfully. 

        Jdpc
        Lyricist I
        May 28, 2020

        Same problem.   All books access denied.  Have also re

        Graymo
        Lyricist I
        May 28, 2020

        I've just started getting the same problem this evening. Worked earlier today. I wonder what has changed?! 

        8858oboe
        May 28, 2020

        Audible site has been up,and down a lot for past few days. They are doing some software changes and my library has been up and down several times.  They say it will settle down over next few days and this will likely also reflect in Sonos and Alexa connections

          Graymo
          Lyricist I
          May 28, 2020

          Yes but that doesn't explain why it works fine using audible. It's just a problem when trying to play on Sonos. 

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