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corwinyu
Contributor I
May 20, 2020
Answered

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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      Krishma M
      Krishma MAnswer
      Retired Sonos Staff
      October 9, 2020

      Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

      We and the community are always here to help.

      Help others find useful content by clicking the like button and selecting the best answer to your question.
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      ccurchin
      Lyricist I
      September 29, 2020

      I’m getting the same denial. 

        Anevert
        Lyricist I
        September 29, 2020

        One thing I noticed. When I went into my amazon account and checked content/devices I could see all of my sonos speakers listed as devices. I removed each and then reauthorized them from the Sonos app. They have not reappeared in Amazon! This appears to be a bug somewhere!

         

          Krishma M
          Krishma M
          Retired Sonos Staff
          September 29, 2020

          Hi folks, thanks for reaching out and welcome to the new users here in the community. Also, thank you for sharing your feedback and experiences here. Just to let you know, Audible is currently experiencing a service outage and when attempting to use the service you will experience a full playback failure. When the outage has been resolved and full functionality restored, we’ll keep you posted here. Just let us know. We and the community are always here to help.

          Help others find useful content by clicking the like button and selecting the best answer to your question.
            ChadSchofield
            Lyricist I
            September 29, 2020

            Well, it's working now, which is great.

            Krishma M
            Krishma MAnswer
            Retired Sonos Staff
            October 9, 2020

            Hi @ChadSchofield, thanks for your response and update. Yes, it should work perfectly now. You can always check on the status of the outage to status.sonos.com. Just let us know if you still need anything.

            We and the community are always here to help.

            Help others find useful content by clicking the like button and selecting the best answer to your question.
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