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Contributor I
Dec 12, 2017 3:08 PM UTC
Answered

When is iPhone X coming to trueplay?

I just upgraded my phone and now can't use trueplay. Very disappointing 😞
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Dec 13, 2017 7:06 PM UTC
We're hard at work getting the iPhone 8 and X certified for Trueplay. We don't have a specific release date to share yet, but we'll be getting it out as soon as it's ready.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

29 replies

Lyricist I
Dec 12, 2017 8:52 PM UTC
I added 2- Play:1s to upgrade to surround sound, but cannot use Trueplay to optimize my setup because of my iPhone X.
iPhone X has been available for over a month (iPhone 8 for much longer). C'mon Sonos.

I agree: very disappointing.:(
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Chris
Lead Maestro
Dec 13, 2017 2:30 AM UTC
You don't have an older iPhone you can use to do the one time calibration.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Ryan S
Ryan SAnswer
Retired Sonos Staff
Dec 13, 2017 7:06 PM UTC
We're hard at work getting the iPhone 8 and X certified for Trueplay. We don't have a specific release date to share yet, but we'll be getting it out as soon as it's ready.
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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist I
Dec 24, 2017 12:48 AM UTC
Appreciate your efforts and will be very happy when the two can connect.

We're hard at work getting the iPhone 8 and X certified for Trueplay. We don't have a specific release date to share yet, but we'll be getting it out as soon as it's ready.
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Trending Lyricist I
Jan 6, 2018 11:11 PM UTC
We're hard at work getting the iPhone 8 and X certified for Trueplay. We don't have a specific release date to share yet, but we'll be getting it out as soon as it's ready.

The iPhone 8 has been out for over 3 months, the iPhone X has been out for over 2 months, and it has been almost a month since you said you guys were "hard at work", yet there is still nothing. What is going on?
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jgatie
Jan 6, 2018 11:33 PM UTC
Do you really think they can develop, unit test, QA test, beta test, and create a release in 3 months, along with coordinating all the other changes going on? I'm afraid that is a unrealistic expectation. The software development cycle is not that fast. Be patient. It will be here.
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MikeV
Jan 6, 2018 11:46 PM UTC
They have to get the phones first, before the process can even start. And they usually like to get a variety of them over time, to ensure that the microphone quality is relatively consistent (one of the reasons that Android doesn't have TruePlay is because they found too many inconsistencies in microphone quality, even within the same model of phone!).

THEN they can get started with their analysis, development, testing, etc. I'm sure they're working on it as fast as they can. Patience is a virtue, but it's necessary when talking about software development.
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The S in IOT stands for Security.
Trending Lyricist I
Jan 7, 2018 1:27 AM UTC
Do you really think they can develop, unit test, QA test, beta test, and create a release in 3 months, along with coordinating all the other changes going on? I'm afraid that is a unrealistic expectation. The software development cycle is not that fast. Be patient. It will be here.

Well, yes. They announced Trueplay for the iPhone 7 and 7 Plus on December 14, 2016, just under 3 months after the new iPhones became available (they were released on September 16, 2016).
[ https://en.community.sonos.com/announcements-228985/trueplay-tuning-now-available-with-iphone-7-and-7-plus-6762583 ]

So I guess if I'm expecting them to repeat what they did before, it's not that unrealistic, is it? In fact, it's been almost 4 weeks past the timeframe they released the update last year.
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Trending Lyricist I
Jan 7, 2018 1:28 AM UTC
They have to get the phones first, before the process can even start. And they usually like to get a variety of them over time, to ensure that the microphone quality is relatively consistent (one of the reasons that Android doesn't have TruePlay is because they found too many inconsistencies in microphone quality, even within the same model of phone!).

THEN they can get started with their analysis, development, testing, etc. I'm sure they're working on it as fast as they can. Patience is a virtue, but it's necessary when talking about software development.


They announced Trueplay for the iPhone 7 and 7 Plus on December 14, 2016, just under 3 months after the new iPhones became available (they were released on September 16, 2016).
[ https://en.community.sonos.com/announcements-228985/trueplay-tuning-now-available-with-iphone-7-and-7-plus-6762583 ]

I have been patient; more time has passed this year than last year when they made Trueplay available for the iPhones that were new. This is the first time I am asking for an update.
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jgatie
Jan 7, 2018 1:30 AM UTC
I suggest they have more things going on now, as stated above.
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