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msloan7
Contributor I
Dec 12, 2017 3:08 PM UTC
Answered

When is iPhone X coming to trueplay?

I just upgraded my phone and now can't use trueplay. Very disappointing 😞
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Dec 13, 2017 7:06 PM UTC
    We're hard at work getting the iPhone 8 and X certified for Trueplay. We don't have a specific release date to share yet, but we'll be getting it out as soon as it's ready.
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    mrbofus
    Trending Lyricist I
    Jan 7, 2018 1:32 AM UTC
    I suggest they have more things going on now, as stated above.

    Such as?
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    Chris
    Chris
    Lead Maestro
    Jan 7, 2018 2:14 AM UTC
    Continued alexa work
    Airplay2
    Audible
    Google home
    App layout updates

    Yes lots.

    I expect 8 and x support in month or so.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Airgetlam
    Airgetlam
    Jan 7, 2018 6:14 AM UTC
    And that's just the stuff we think they're working on. Since they don't share their roadmap with up, there could be a plethora of additional items on that list.
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    Bruce
    Ryan S
    Ryan S
    Retired Sonos Staff
    Jan 24, 2018 7:15 AM UTC
    Hi everyone, as of today Trueplay should be available for the iPhone X. Go ahead and make sure you're on version 8.3 and try it out.
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    mrbofus
    Trending Lyricist I
    Jan 24, 2018 8:01 AM UTC
    Hi everyone, as of today Trueplay should be available for the iPhone X. Go ahead and make sure you're on version 8.3 and try it out.

    I tried it out and it won't work. I go through all the steps and it gets stuck on the screen that says it's adapting the speaker sound. I've tried force quitting the app twice, restarted my iPhone, nothing. Anyone else having this issue? I have an iPhone X running iOS 11.2.5.
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    kirkfitz
    Lyricist II
    Jan 24, 2018 10:22 AM UTC
    Hi everyone, as of today Trueplay should be available for the iPhone X. Go ahead and make sure you're on version 8.3 and try it out.

    Just tried and it worked great for me. Thank you!
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    Playbase + SUB + 2 Play:3 + 3 Sonos One + 2 Play:1 + Pre-Ordered Beam
    mrbofus
    Trending Lyricist I
    Jan 25, 2018 1:59 AM UTC
    Tried again tonight and it still won't work. It gets stuck on this screen (I waited 3 minutes, and it was still stuck on the screen; tried force quitting the app, and trying again, but it got stuck on the same screen):

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    Chris
    Chris
    Lead Maestro
    Jan 25, 2018 2:01 AM UTC
    I would reboot your sonos unit and phone.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    mrbofus
    Trending Lyricist I
    Jan 25, 2018 2:01 AM UTC
    I would reboot your sonos unit and phone.

    I've done that already but I'll try again later.
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    Airgetlam
    Airgetlam
    Jan 25, 2018 2:05 AM UTC
    Just as a wild guess, I'd also try rebooting your router. Can't hurt, at the very least 🙂
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    Bruce
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