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msloan7
Contributor I
December 12, 2017
Answered

When is iPhone X coming to trueplay?

  • December 12, 2017
  • 29 replies
  • 3309 views
I just upgraded my phone and now can't use trueplay. Very disappointing 😞
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    Best answer by Ryan S
    We're hard at work getting the iPhone 8 and X certified for Trueplay. We don't have a specific release date to share yet, but we'll be getting it out as soon as it's ready.

    29 replies

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    mrbofus
    Trending Lyricist I
    January 25, 2018
    Still nothing. I force quit the Sonos app. Turned my phone off. Unplugged the Sonos PLAY:1. Rebooted the router. Plugged the PLAY:1 back in. Turned my phone back on. Opened the Sonos app. Went through the 12 taps (why so many taps?!?) to get to where it plays the sounds for Trueplay. And still nothing. I've been sitting here with my phone for 4 minutes now, stuck on the "Adapting speaker sound..." screen.

    I've now wasted probably 30-40 minutes on this stupid issue. TruePlay worked fine on my previous iPhone on my other 7 Sonos speakers, so I don't know why it's so borked on this one.
    Airgetlam
    Airgetlam
    January 25, 2018
    Seems certainly odd, and I can understand your frustration. Perhaps this might be best handled by a phone call to Sonos ? I'm certainly out of suggestions, but they may be able to help you better than those of us in the boards.
    Bruce
    mrbofus
    Trending Lyricist I
    January 25, 2018
    Seems certainly odd, and I can understand your frustration. Perhaps this might be best handled by a phone call to Sonos ? I'm certainly out of suggestions, but they may be able to help you better than those of us in the boards.

    Thanks, I appreciate your empathy.
    hendriko
    Lyricist I
    January 26, 2018
    I just tried it on my iPhone X and it also gets stuck on the "Adapting Speaker Sound ..." page. Unless that is supposed to take an hour? How long does this process take for the people for who it worked?
    Bevan
    Lyricist I
    January 26, 2018
    Why isn't there a message from Sonos regarding the fact that Trueplay doesn't work with iPhone 8 and X? Then we wouldn't be wasting our time trying it over and over. When it's fixed, shouldn't we get an update from Sonos letting us know? For the money, these very simple steps that keep up up to date should be more robust.
    Ryan S
    Ryan S
    Retired Sonos Staff
    January 26, 2018
    Hi Bevan, Trueplay should be working on the iPhone 8, 8 Plus, and X. For those having trouble, I'd suggest that you give us a call on our support line and we'll take a look with you.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    JB_Bryant
    Lyricist I
    June 17, 2018
    Hi Bevan, Trueplay should be working on the iPhone 8, 8 Plus, and X. For those having trouble, I'd suggest that you give us a call on our support line and we'll take a look with you.

    I just got my first Sonos speaker and it’s definitely not working on the iPhone X.

    JB_Bryant
    Lyricist I
    June 17, 2018
    Although I am on the iOS 12 developer beta. Maybe that’s why it’s saying that?
    Smilja
    Smilja
    June 17, 2018
    Although I am on the iOS 12 developer beta. Maybe that’s why it’s saying that?
    Yes, that's the reason. Trueplay isn't supported on an iOS beta build, never has been.
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