Contributor I

Answered

What is the latest version of Sonos 1 Controller for Mac, and what are the minimum system requirements?

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My High Sierra Mac Pro crashes every time when it attempts to update from 11.5, could that be because the latest version does not work on High Sierra?

Astounding that Sonos does not seem to provide basic info like this on their site.

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Robert_63Answer

Contributor I

After exhaustive testing of standard upgrade options and nstall/uninstall upgrades of fresh installations, I believe the information in the second link, “app requirements” link is wrong as to the Mac OS.

For the Mac OS, the minimum requirement for the current Sonos S1 Controller (11.6.1) is really System 10.14., not 10.11. System 10.13.6 is missing a necessary component so the Controller crashes, but that does not occur on 10.14.

If it is useful to Sonos I can send some of the various crash reports that were generated by System 10.13.6. My own problems have resolved with the 10.14 update. If there is anyone who is successfully running Sonos 11.6.1 on Mac OS 13.6 or below, I would like to hear more.

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Robert_63Author

Contributor I

Update - Downloading the latest version of the S1 Controller directly from Sonos leads to an immediate crash on opening. Dialog box says one possible reason for the crash is incompatibility with my version of the OS (10.13 High Sierra) and that I should check with the developer on minimum system requirements.

Absent the developer, does anyone else have any information on minimum system requirements?

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buzz

Grand Maestro

Uninstall the controller, then download the App Store version. If you have any S2 units on the network, power them down while installing the S1 controller. If asked, make the correct choice of controlling a new or existing system.

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Ken_Griffiths

@Robert_63,

Subject to change, the Sonos System and Controller Requirements are available via these links below:

https://support.sonos.com/en-us/article/sonos-system-requirements

https://support.sonos.com/en-us/article/sonos-app-requirements

When issues arise and the ‘requirements’ are met, often uninstalling the old Sonos App and installing the new updated App from HERE usually resolves the issue. Remember to connect back to the ‘existing’ Sonos System, rather than creating a new system.

edit: buzz beat me to it.

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Robert_63AuthorAnswer

Contributor I

After exhaustive testing of standard upgrade options and nstall/uninstall upgrades of fresh installations, I believe the information in the second link, “app requirements” link is wrong as to the Mac OS.

For the Mac OS, the minimum requirement for the current Sonos S1 Controller (11.6.1) is really System 10.14., not 10.11. System 10.13.6 is missing a necessary component so the Controller crashes, but that does not occur on 10.14.

If it is useful to Sonos I can send some of the various crash reports that were generated by System 10.13.6. My own problems have resolved with the 10.14 update. If there is anyone who is successfully running Sonos 11.6.1 on Mac OS 13.6 or below, I would like to hear more.

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JohnWW

Lyricist II

“...crashes generated by System 10.13.6. My own problems have resolved with the 10.14 update...”

I run OS High Sierra v10.13.6 which is the latest version I can access here in Australia. How do I get v10.14? I’m going crazy trying to reconnect my Sonos system that I have had for 10 years. My Sonos S1 desktop app is also up to date.

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Ken_Griffiths

@JohnWW,
All available Sonos Apps are listed here:

https://support.sonos.com/en-us/downloads

The App requirements are shown here:

https://support.sonos.com/en-us/article/sonos-app-requirements

Hope that assists.

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JohnWW

Lyricist II

Hi Ken,

My system requirements are all good:

Mac OS v10.13.6

iPhone iOS v16.1.2

I decided to download the S1 Desktop Controller to my Mac from the link you sent. I selected “Replace” and attempted to run it. Fail. Got an error report that I sent to Apple. Tried again and now it won’t even attempt to load the desktop Controller!

Now what? Can you send me an earlier version?

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Ken_Griffiths

Maybe try again, but rather than replacing the App, uninstall the App you have already and start from a fresh install.

During setup, when prompted by the App, choose to connect to the ‘existing’ Sonos system, rather than creating a new one and see if that works for you.

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Airgetlam

Note that @Ken_Griffiths is not a Sonos employee, they are always marked as such when posting in these forums. Ken is merely a very helpful member of this community.

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Bruce

Ken_Griffiths

@JohnWW,

Yes, it’s perhaps important to take note of Bruce’s comment above, I’m not an employee of Sonos - Like many others (including Bruce), I merely loiter here in the community from time to time, just as another Sonos user and attempt to assist other Sonos users who maybe experiencing some difficulties with their system/software etc. You need not heed any of my suggestions, that’s if you prefer not to and just to add, if you would rather speak/chat with Sonos Support Staff, they can always be contacted direct via this LINK.

Hope that clears up any possible misunderstanding here. As Bruce also mentions, the Staff are clearly identified here in the community forum.

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