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Contributor I
November 19, 2022
Answered

What is the latest version of Sonos 1 Controller for Mac, and what are the minimum system requirements?

  • November 19, 2022
  • 24 replies
  • 1203 views

My High Sierra Mac Pro crashes every time when it attempts to update from 11.5, could that be because the latest version does not work on High Sierra?

Astounding that Sonos does not seem to provide basic info like this on their site.

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Best answer by Robert_63

After exhaustive testing of standard upgrade options and nstall/uninstall upgrades of fresh installations, I believe the information in the second link, “app requirements” link is wrong as to the Mac OS.

For the Mac OS, the minimum requirement for the current Sonos S1 Controller (11.6.1) is really System 10.14., not 10.11.  System 10.13.6 is missing a necessary component so the Controller crashes, but that does not occur on 10.14.  

If it is useful to Sonos I can send some of the various crash reports that were generated by System 10.13.6.  My own problems have resolved with the 10.14 update. If there is anyone who is successfully running Sonos 11.6.1 on Mac OS 13.6 or below, I would like to hear more.

24 replies

Lyricist II
December 5, 2022

Hi Ken,

I didn't think that you were a SONOS employee  I appreciate your suggestions. I will contact SONOS directly by following the link you Kindly sent. 

PS - never having had any trouble before I have had no need to get on this forum so I am rather naive about how this all works. 

Airgetlam
December 6, 2022

I made the assumption, when you asked him to send you a file. I’m of the opinion that using a file sent to you by a random person on the internet (sorry, Ken) is a bad idea. ;)

Bruce
Lyricist II
December 6, 2022

You are probably right but I judged Ken to be an honest bloke. I mean why would someone with knowledge of the system but also with bad intentions hang around on the Sonos Community website? Anyway, in principle I agree with you.

Airgetlam
December 7, 2022

I respect Ken a great deal, but have never met him ;) I’d trust him to point at an official location for me to download a file, but not to send me one. 

Bruce
Ken_Griffiths
December 7, 2022

I respect Ken a great deal, but have never met him 😉 . 

Here I am… (just so you’ll recognise me when we meet). ha ha

 

Trending Lyricist I
December 23, 2022

This is a known problem.

I am running MacOS High Sierra 10.13.6 on an older Mac, that has my music library.

Having finally escalated the problem at Sonos, I received the following replies:

”Thank you for the information provided regarding your issue. Actually, there is an ongoing issue with the Sonos S1 application on macOS High Sierra 10.13.6, we are aware of it and looking into a future resolution.”  “(T)he Sonos S2 application works, the issue is related just to the S1 Application.”

I can in fact install the S2 Controller on my Mac, with no issues, but I don’t want a split system, so I am waiting on a “future resolution”.

I am still running Sonos S1 Controller for Mac version 11.5 on my Mac, so my system can access my music library.  All of our iPhones and iPads are now running the latest Sonos S1 app version 11.6.2 and they work fine.

If you are currently running version 11.5 on your Mac, DO NOT uninstall it, as it is the last functioning version available. If you have uninstalled it, the only remedy is for you to try and restore S1 version 11.5 on your Mac, if you are able, through a backup (which I did) or otherwise.

Contributor I
January 1, 2023

After exhaustive testing of standard upgrade options and nstall/uninstall upgrades of fresh installations, I believe the information in the second link, “app requirements” link is wrong as to the Mac OS.

For the Mac OS, the minimum requirement for the current Sonos S1 Controller (11.6.1) is really System 10.14., not 10.11.  System 10.13.6 is missing a necessary component so the Controller crashes, but that does not occur on 10.14.  

If it is useful to Sonos I can send some of the various crash reports that were generated by System 10.13.6.  My own problems have resolved with the 10.14 update. If there is anyone who is successfully running Sonos 11.6.1 on Mac OS 13.6 or below, I would like to hear more.

Is it confirmed S1 requires 10.14? Seems incredibly lme for an app that’s only job is to connect to some music services and send some network comnmands to peripheral to require such high OS. I have a perfectly working Minima with 10.13 has highest possible macOS. This machine can run all sorts of advanced applications still, but not Sonos?

 

It still states 10.11 as macOS requirement but my update failed.

Ken_Griffiths
January 1, 2023

Is it confirmed S1 requires 10.14? Seems incredibly lme for an app that’s only job is to connect to some music services and send some network comnmands to peripheral to require such high OS. I have a perfectly working Minima with 10.13 has highest possible macOS. This machine can run all sorts of advanced applications still, but not Sonos?

 

It still states 10.11 as macOS requirement but my update failed.

Did you try @buzz’s suggestion of uninstalling the controller App and then installing the latest version and connecting it back to the existing Sonos System? That usually resolves installation issues. The S1 Controller requirements are shown here FYI:

https://support.sonos.com/en-us/article/sonos-app-requirements

buzz
Grand Maestro
January 1, 2023

If an iOS App uses certain features and hasn’t updated to use the current API version, the App will be dropped from the App Store. This leaves the App developer with two unpleasant options, stop offering the latest new features, or force some legacy users to upgrade their hardware. In general, the legacy user base is shrinking and does not generated much, if any, cash. New users, seeking the latest features, generate the cash.

Contributor I
January 1, 2023

@buzz and @Ken_Griffiths:

Sorry, I don’t get it. I’m talking about macOS not iOS and the Sonos Controller is not shown in AppStore on this computer. I had an old controller version from a previous installation that updated itself but failed. The only solution for me would be if there was a downloadable version that runs on macOS 10.13.6 but as far as I can see there isn’t although my computer and OS meet the system requirements.

 

It’s 2023, but this feels like 2003.